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Cannot make changes with elementor server error 500

This topic has 2 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Mahmoud Elshafie
    Mahmoud Elshafie
    Participant
    December 9, 2024 at 21:28

    everytime i try and make edits i get server error 500

    Files is visible for topic creator and
    support staff only.
    #426966 Copied Theme version: 9.4.5
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 10, 2024 at 07:28

    Hello, @Mahmoud Elshafie,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

    It is independent of our theme. Please contact your service provider and ask them to fix it.

    Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    #427006 Copied
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