Cannot Make Page or edit page with theme installed.

This topic has 5 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

  • Avatar: custmcreations@hotmail.com
    custmcreations@hotmail.com
    Participant
    July 22, 2018 at 20:31

    I installed theme. once them was ready to edit. I went to edit page and it will time out. I go to add page and it will also time out then. I checked the cpanel and turned up all the attributes. still cannot add page or edit page. I contacted godaddy they checked everything on their end and it was just fine. I went to my php processes stopped processes and at that point i could add or edit pages. I then tried to trouble shoot and turn on plugin one at a time but when I did some of them asked to go threw set up process and didnt load with existing style. So I went to back up loaded it back to where it was and now I am writing you to see what issue might be.

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: custmcreations@hotmail.com
    custmcreations@hotmail.com
    Participant
    July 22, 2018 at 21:06

    WPBakery Page Builder is the plugin that is making site error. any suggestions.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 23, 2018 at 11:01

    Hello,

    Problem was caused by Massive Addons plugin, not WPBakery. Seems your server is using mod_security or FastCGI handler for PHP. And the maximum body length limit caused issue. I have increased it from .htaccess file according to plugin author instructions https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 . NOw everything works fine, check, please.

    Regards

    Avatar: custmcreations@hotmail.com
    custmcreations@hotmail.com
    Participant
    July 23, 2018 at 18:36

    Thank you so very much. I thought I upped everything in cpanel. I didnt create a htaccess file I greatly appreciate it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2018 at 07:14

    Hello,

    You’re welcome!

    Regards

  • Viewing 5 results - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.Log in/Sign up

8theme customization service
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.