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Cannot register the theme licence within a dashboard

This topic has 3 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Andrew Mitchell

Suit District

Participant

June 11, 2024 at 13:53

Hi, I cannot register the theme within the dashboard. I had to import an old copy of it and change the licence key for it and not it doesn’t accept it (pic attached)

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#399257 Copied Theme version: 9.3.10

2 Answers

Tony Rodriguez

Support staff

June 11, 2024 at 14:03

Hello, @Suit District,

Thank you so much for purchasing our theme and contacting our support center.

It appears that the issue you are experiencing may be related to browser cache settings. To resolve this, we kindly ask that you clear your browser’s cache. Alternatively, you may wish to access your site using a different browser to ensure that the settings are refreshed.

For detailed guidance on how to register or deregister the XStore theme for live or staging websites, please refer to our documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#399261 Copied

Andrew Mitchell

Support staff

June 11, 2024 at 14:05

Dear Suit District,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#399263 Copied
Tagged: dashboard issues, register woocommerce theme, theme licence registration, troubleshooting woocommerce, woocommerce dashboard fixes, wordpress licence problems, wordpress woocommerce templates
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Cannot register the theme licence within a dashboard

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