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Cannot update Royal Theme to the newest version

This topic has 5 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

victorgunawan

Participant

August 11, 2017 at 11:12

Hello,

I have tried update to the newest version many times. But it always failed to update.

Can you help me to update it please?

Thank You

Please, contact administrator
for this information.

#169880 Copied Theme version: 3.0.1 WooCommerce version: 3.0.1

4 Answers

Rose Tyler

Support staff

August 11, 2017 at 12:50

Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.

Regards

#169887 Copied

victorgunawan

Participant

August 11, 2017 at 16:33

Hello,

already increased those two settings

please advice

thank you

#169904 Copied

victorgunawan

Participant

August 11, 2017 at 17:02

Hello,

Now the template is incomplete.

The error message
“Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.”

Please help me to fix this issue

Thank You

Please, contact administrator
for this information.

#169906 Copied

Rose Tyler

Support staff

August 14, 2017 at 10:22

Please read our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

I’ve checked your site and seen that current theme version is 3.0.2.1 (the latest) and WC 3.1.1 v, but you don’t have outdated files. Please delete “woocommerce” folder, which is located in wp-content/themes/royal/ and upload “woocommerce” folder from the latest theme archive (that you may download on Themeforest). Then you will have a notice about outdated files, but that won’t make an effect on work of your site, and will be fixed in new theme update.

Regards

#169980 Copied
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