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Cannot update woopress - by Bastinet - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

Bastinet

Participant

August 6, 2020 at 10:38

Hello, i try to update woopress theme but it just shows error page:
“There has been a critical error on your website”
I try to update from 6.3 to 6.3.1

Please, contact administrator
for this information.

#246727 Copied Theme version: 6.3 WooCommerce version: 4.3.1

11 Answers

Rose Tyler

Support staff

August 6, 2020 at 21:03

Hello,

Please check FTP access, I can’t connect –
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Do you have any limits for connections from other countries?

Regards

#246788 Copied

Bastinet

Participant

August 7, 2020 at 08:37

Please use file manager inside wp-admin

#246824 Copied

Rose Tyler

Support staff

August 7, 2020 at 10:33

One of our technicians will be able to assist you with the theme update on Monday or Tuesday. Please wait, we will inform you before starting.

Regards

#246844 Copied

Bastinet

Participant

August 7, 2020 at 12:15

Ok thanks

#246855 Copied

Olga Barlow

Support staff

August 10, 2020 at 08:04

Hello,

Could you, please, check the FTP access? We can’t connect to your server http://prntscr.com/twz0zx

Regards

#247065 Copied

Bastinet

Participant

August 10, 2020 at 08:11

Hello
As i wrote before, please use file manager in admin instead of ftp

#247068 Copied

Olga Barlow

Support staff

August 10, 2020 at 08:18

Hello,

As a rule, we don’t use File manager because if any fatal error appears we are locked and can’t proceed with update.
Anyway, I tried to update the theme via File manager and everything is ok. Did not face any error. Check, please.

Regards

#247069 Copied

Bastinet

Participant

August 10, 2020 at 08:19

Hello, did you do something ? Site design messed up!!
Lot of elements missing

#247070 Copied

Bastinet

Participant

August 10, 2020 at 08:24

Please replyasap!!!

#247071 Copied

Bastinet

Participant

August 10, 2020 at 08:41

Issue solved now

#247073 Copied

Olga Barlow

Support staff

August 10, 2020 at 13:23

Hello,

We just updated theme and WooPress core plugin. Glad to hear that issue is resolved.

Regards

#247102 Copied
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