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Cannot upgrade due to activation code! - by rfrigge

This topic has 14 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

rfrigge

Participant

October 16, 2017 at 14:53

Hi,
I just wanted to upgrade from 2.9.2 to 3.2 but I cannot activate it. How can I deactivate and previous activation?

I need to upgrade because of woocommerces issues that I’m trying to solve (when 1 variation out of stock, the out of stock badges shows up on product while several variations have stock.

Please, contact administrator
for this information.

#175263 Copied Theme version: 3.2 WooCommerce version: 3.2.1

13 Answers

Rose Tyler

Support staff

October 17, 2017 at 09:33

Hello,

Please provide your purchase code in Private Content.

Regards

#175323 Copied

TutakJJ

Participant

October 18, 2017 at 02:57

I have the same issue, what should be done? I am expecting for your quick response. Thanks.

Please, contact administrator
for this information.

#175409 Copied Theme version: 2.8 WooCommerce version: 2.6.9

Rose Tyler

Support staff

October 18, 2017 at 07:39

Hello, @TutakJJ,

Please try to activate theme now.

Regards

#175413 Copied

TutakJJ

Participant

October 21, 2017 at 06:00

Ok its activated now. Thanks. BUT it has bugs and would like to fix it on my staging. Is it still possible to activate theme there?

#175676 Copied

Rose Tyler

Support staff

October 23, 2017 at 08:08

Hello, @TutakJJ,

Yes, may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

Regards

#175714 Copied

rfrigge

Participant

October 25, 2017 at 09:37

provided it in private content, but it’s linked to my account so you should be able to see this I guess.

Please, contact administrator
for this information.

#176011 Copied

Rose Tyler

Support staff

October 25, 2017 at 09:40

Hello, @rfrigge,

Please try to activate theme now.

Regards

#176015 Copied

rfrigge

Participant

October 25, 2017 at 09:50

Activated but site is blank! (reverted back to previous again).

Seems like I also have to use the wizard, very dangerous.. one wrong click and I my current childtheme might be overwritten and default content might get loaded !? I don’t like that at all.

I quit when FTP credentials were asked? I’m not providing those, never had to and it is not very secure to provide FTP access? Please provide a proper solution.

#176017 Copied

Rose Tyler

Support staff

October 25, 2017 at 10:11

Please read in our documentation about theme update https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code and SKIP Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

Regards

#176027 Copied
rfrigge

Participant

October 25, 2017 at 11:33
I checked all these, not sure how to check the file_get_contents() but all rest is fine.
All plugins are up to date. Lateste WP version is installed.
When woopress 2.9.2 is active, al is fine. When I activate 3.2 my site goes blank, no error.
I have both version on the server and rename the one I want to activate to woopress which is my active theme. The not active is for example woopress x.x

maybe i should create new topic?

Please, contact administrator
for this information.
#176046 Copied
Rose Tyler

Support staff

October 25, 2017 at 12:19

You just need to turn off a debug mode in wordpress https://codex.wordpress.org/Debugging_in_WordPress and check if you have any error message on the white screen.
Also, contact your hosting provider and confirm that file_get_contents() function is enabled.
Let us know results.

Regards

#176053 Copied

rfrigge

Participant

October 25, 2017 at 14:10

There were no errors in server log or debug log. Well only related to some plugin which seemed to be irrelevant.

It turned out that the blank site was caused by an ‘old’ header.php which I edited in the child theme folder for seo purposes (added hfeed class). Due to a change in new header.php this caused the error. I now (temporary) disabled the header.php in my child theme.

I still have another issue. I will open a new topic on that.
Thank you.

#176065 Copied

Rose Tyler

Support staff

October 25, 2017 at 14:12

Ok.

Regards

#176066 Copied
Tagged: activation, themes, upgrade, woocommerce, wordpress
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