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Can't activate Visual Composer Plugin

This topic has 4 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

MAG Jeunes LGBT

Participant

February 9, 2016 at 15:46

Hello,
I bought Royal Theme 48h hours ago, and I’ve got a problem installing and configuring the Visual Composer plugin.
It is installed and activated in the plugin page, but does not work for the moment, so I tried to activate it (in Visual Composer > Product License), but I was sent to a page of http://support.wpbakery.com website , and then I was told that there is “No License found”, which is true, in a way, since I haven’t bought the Visual Composer alone, but only got the version that comes with Royal theme.
So my question is : What do I have to do to make my Visual Composer plugin work, and not have to buy a direct license to WP Bakery ?

Thanks

Please, contact administrator
for this information.

#112293 Copied Theme version: ROYAL Version 2.6

3 Answers

Robert Hall

Support staff

February 9, 2016 at 16:50

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them.
This plugins work fine without activation and you can always get actual version if you want directly from us.
Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated.
The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need.
You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Please provide us with wp-admin and FTP credentials in Private Content to check issue more deeply.

Regards,
Robert Hall.

#112322 Copied

MAG Jeunes LGBT

Participant

February 9, 2016 at 18:55

Ok, thank you for your quick answer.
I understand now why it didn’t work : it was enabled for pages only, so it couldn’t appear when I made some tests in an article.

Regards

#112344 Copied

Eva Kemp

Support staff

February 9, 2016 at 19:47

Hello,

You’re welcome.
We’re glad you’ve found the solution.

Regards,
Eva Kemp.

#112349 Copied
Tagged: activate, plugin, templates, visual composer, woocommerce, wordpress
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