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Can’t add a new Mega Menu and not able to deactivate or enter settings of sales booster

This topic has 7 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

Phil_ACB_Ltd

Participant

May 17, 2024 at 08:31

We have recently changed our theme to Xstore and was working fine until the latest update.

I am unable to add a new Mega Menu, i click the button but nothing happens. Also, i am unable to deactivate things in sales booster and can’t enter any of the settings of any individual element, again i click the buttons but nothing happens.

Any help would be appreciated.

#395566 Copied Theme version: V.9.3.10

6 Answers

Tony Rodriguez

Support staff

May 17, 2024 at 08:42

Hello, @Phil_ACB_Ltd,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly ask you to follow these steps:

1. Navigate to the XStore Dashboard.
2. Select ‘Patcher’.
3. Click on the ‘Apply all patches’ button.

After completing these steps, please ensure to clear all caches on your site. For your reference, we have included a helpful image in the private content area of our support platform.

We trust this will resolve your concerns. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#395567 Copied

Phil_ACB_Ltd

Participant

May 17, 2024 at 08:54

Hi

Thank you for the speedy reply.

I had already carried these steps out but it has made no difference.

#395572 Copied

Tony Rodriguez

Support staff

May 17, 2024 at 09:22

Hello, @Phil_ACB_Ltd,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#395577 Copied

Phil_ACB_Ltd

Participant

May 17, 2024 at 09:37

Thank you.

Info sent.

Please contact administrator
for this information.

#395582 Copied

Tony Rodriguez

Support staff

May 17, 2024 at 11:50

Hello, @Phil_ACB_Ltd,

Thank you for providing the video and wp-admin access.

We have thoroughly reviewed the Sales Booster settings and the creation of Mega Menus on your site. We are pleased to confirm that both functionalities are operating correctly. For your reference, we have recorded a demonstration video, which is available for viewing at the following link in the Private Content Area.

Additionally, it appears that the issue may be related to caching on your end. We kindly ask you to clear all cache and access the site using a fresh browser session.

We hope this resolves the matter. Should you require further assistance or have any more inquiries, please do not hesitate to contact us. We are committed to providing you with the necessary support.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#395613 Copied

Andrew Mitchell

Support staff

May 17, 2024 at 14:30

Dear Phil_ACB_Ltd,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#395646 Copied
Tagged: deactivate woocommerce features, mega menu issues, sales booster settings, woocommerce templates, wordpress mega menu, wordpress troubleshooting
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Can’t add a new Mega Menu and not able to deactivate or enter settings of sales booster

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