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Can't add elements on back end editor

This topic has 10 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

grinty789

Participant

March 8, 2018 at 23:16

Hi,

I have been trying to add elements but for some reason since buying the theme and updating I am unable to add elements. I click and nothing happens. Please help, thanks

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9 Answers

Rose Tyler

Support staff

March 9, 2018 at 09:17

Hello,

Thank you for purchasing our theme and for reaching us.
Please make sure that all required plugins are up-to-date – https://www.8theme.com/download-plugins/
Also, provide temporary wp-admin access in Private Content, so we can take a closer look.

Regards

#187647 Copied

grinty789

Participant

March 9, 2018 at 09:30

Hello – thank you for the reply.

I will leave a temp account in the private section below.

I have used the latest plugins from the site. Hope this helps,

Thanks,

Please, contact administrator
for this information.

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Rose Tyler

Support staff

March 9, 2018 at 10:39

Hello,

I’ve checked your site and I do not see the problem. Please describe in details steps to recreate the problem.

Regards

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grinty789

Participant

March 9, 2018 at 10:46

Hello,

If i go to the back end editor on any page or post etc, it doesn’t let me add any element. For example, if i want to add a new row, or text box, i click and nothing happens.

Thanks,

Harry

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Rose Tyler

Support staff

March 9, 2018 at 10:52

Please check https://gyazo.com/884947ee1d5ed9c5770a1f68b625449e

Regards

#187676 Copied

grinty789

Participant

March 9, 2018 at 10:58

Hi, it seems that it’s working under the login I have provided you, but not working under my log in. Whenever I try to add an element, on different computers or browsers etc, nothing happens. I have just tried on your credentials and it works. Any ideas?

Thank you for the quick replies

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Rose Tyler

Support staff

March 9, 2018 at 11:13

This looks like an effect of cache, so clear all cache (browser, plugin, server) and check one more time. Also, check permissions of your user.

Regards

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grinty789

Participant

March 9, 2018 at 11:22

Perfect, thank you. I just assumed it wasn’t a cache issue as id used different browsers and computers, but all seems ok now! Thanks again

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Rose Tyler

Support staff

March 9, 2018 at 11:24

You’re welcome!

Regards

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