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Can't add to cart - by hayden34 - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

hayden34

Participant

September 11, 2015 at 15:05

Hi,
I had my website fixed about a week ago and now products can’t seem to be added to the cart?

Any advice as to what is going wrong and is there a way for me to know this happen when it does happen instead of me having to check my site or getting told by customers?

Thanks

Please, contact administrator
for this information.

#86284 Copied Theme version: 2.9 WooCommerce version: 4.3

9 Answers

Eva Kemp

Support staff

September 11, 2015 at 16:16

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#86305 Copied

hayden34

Participant

September 12, 2015 at 00:15

attached below

Please, contact administrator
for this information.

#86368 Copied

hayden34

Participant

September 15, 2015 at 03:15

Did you have any luck?

Do you think I would be best moving to something a bit easier like a shopify or a different platform?

Thanks

#86851 Copied

hayden34

Participant

September 15, 2015 at 03:51

FTP login

Please, contact administrator
for this information.

#86852 Copied

Eva Kemp

Support staff

September 15, 2015 at 10:34

Hello,

The problem was caused by cache. I’ve deleted “cache” folder in wp-content directory and now products are added to the cart.
Clear browser cache and check.

Regards,
Eva Kemp.

#86941 Copied

hayden34

Participant

September 15, 2015 at 12:09

Thanks for that.
So i should just keep an eye to make sure there is not a cache folder in the wp-content directory?

Also it is still telling me that “Your theme (LEGENDA – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”

and that

legenda/woocommerce/cart/cart-item-data.php version 2.1.0 is out of date. The core version is 2.4.0,

legenda/woocommerce/single-product/add-to-cart/variable.php version 2.3.0 is out of date. The core version is 2.4.0,

How do I go about updating these two?

Thanks for your help Eva!

#86979 Copied

Eva Kemp

Support staff

September 15, 2015 at 14:54

Hello,

Those two files must be deleted.
Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were removed from the new version: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory).

Regards,
Eva Kemp.

#87035 Copied

hayden34

Participant

September 21, 2015 at 02:27

Eva,
This appears to have happened again?!

The files all appear to be deleted and there is no cache?

Thanks

#88171 Copied

Jack Richardson

Support staff

September 21, 2015 at 09:18

Hello,

Please provide us with FTP credentials.

Best regards,
Jack Richardson.

#88222 Copied
Tagged: cart, shopping, templates, woocommerce, wordpress
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