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Can’t add/upload custom fonts in customizer typography

This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

pablostevens

Participant

September 3, 2024 at 15:31

Whenever I add a custom font in them options (google fonts ttf), the Typopgraphy pannel just keeps spinning and doesn’t appear.

This is weird because I have another install, same version and it works. So do the exact same fonts. I’ve added custom fonts the exact same way.

Files is visible for topic creator and
support staff only.

#412916 Copied

3 Answers

Rose Tyler

Support staff

September 3, 2024 at 15:41

Hello, pablostevens,

Thank you for reaching out to us with your concern

1/ We can’t open your site – https://prnt.sc/fyJXFjWzlH3v Please check and contact your hosting provider to solve this.

2/ Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#412920 Copied

pablostevens

Participant

September 3, 2024 at 15:53

OK Sorry I have all countries but Canada and US blocked on my server. Which country IP’s do I need to allow for you to access?

#412923 Copied

Rose Tyler

Support staff

September 3, 2024 at 16:05

Hello, pablostevens,

We kindly request that you either disable the IP restriction or grant access to our site for users in Ukraine.

Best Regards,
8Theme’s Team

#412925 Copied
Tagged: best selling woocommerce themes, custom fonts upload woocommerce, customizer typography issue, troubleshooting woocommerce custom fonts, woocommerce custom fonts solution, woocommerce themes typography
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