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Can’t change logo, colors or anythyng….

This topic has 11 replies, 2 voices, and was last updated 1 weeks, 5 days ago ago by Rose Tyler

harshana

Participant

February 14, 2025 at 10:02

When I customize the theme it didn’t change anything. it still shows the default colors and all. I attached screenshots

Files is visible for topic creator and
support staff only.

#434308 Copied Theme version: 9.4.7

10 Answers

Rose Tyler

Support staff

February 14, 2025 at 10:10

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#434309 Copied

harshana

Participant

February 14, 2025 at 11:04

an email is required for give access

#434311 Copied

harshana

Participant

February 14, 2025 at 11:10

your article says about the Elementor builder.
I talk about change colors logos of the template. Not building from scratch.
You can check the screenshots that I provided

#434312 Copied

Rose Tyler

Support staff

February 14, 2025 at 11:15

Hello,

Any email address can be used for the new account, it does not have to be your personal email.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

#434313 Copied

harshana

Participant

February 14, 2025 at 11:34

nothing change when I edit via Customizer.

“It looks like you’re using Elementor Header templates [1] on your site. This might cause issues with your customizer header. To avoid problems and make sure everything runs smoothly, we suggest choosing one header option and disabling the others.”
there is a message like this.

I want to edit this site with Customizer

#434318 Copied

harshana

Participant

February 14, 2025 at 11:37

asking for user name and email. check the attachment

Files is visible for topic creator and
support staff only.

#434319 Copied

Rose Tyler

Support staff

February 14, 2025 at 11:45

Hello,

Thank you for providing the screenshot. The fields you see need to be filled in by you with any temporary data, as this is a temporary account for our use.

Once you have completed the required fields and created the account, please share the login details with us so that we can access your website.

Best regards,
8Theme Team

#434320 Copied

Rose Tyler

Support staff

February 14, 2025 at 11:48

Hello,

https://prnt.sc/RFeVLldllUvb – go to Header Builder via Elementor > delete template or edit contions https://prnt.sc/C1jD4YNXMuGp > https://prnt.sc/Pbyjw37KB-H4, and then you will be able to edit header content via Customizer.

Best regards,
8Theme Team

#434321 Copied

harshana

Participant

February 14, 2025 at 11:56

this will delete the template?? I don’t want to do that. Just want to customize via customizer

#434322 Copied

Rose Tyler

Support staff

February 14, 2025 at 11:59

Hello,

https://prnt.sc/qAuMkDIgtwPS
or provide us with temporary wp-admin access and we will help you.

Best regards,
8Theme’s Team

#434323 Copied
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