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Can't change the logo image - by Organik

This topic has 12 replies, 2 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

Organik

Participant

June 24, 2015 at 15:09

Hi!
I’ve changed the logo image in 8theme options/general/header settings/logo image AND Logo image for Fixed and Responsive header, but the first logo at the top of the home page still the Classico one…when scrolling my logo appears, but not when we are at the top of the page. Can you please let me know how to fix this?

Thanks you.

Please, contact administrator
for this information.

#71358 Copied

11 Answers

Robert Hall

Support staff

June 24, 2015 at 15:15

Hello,

Please try to clean all cache.
Also please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#71359 Copied

Organik

Participant

June 24, 2015 at 16:56

Hi Robert,

We’ve cleared our cash, but still the same result. Please find the credential in private. I’ve also noticed that the thumbnails images in the product page are not working…I have only big images. I’m wondering if their was a bug with my demo import.

Thanks.

Please, contact administrator
for this information.

#71389 Copied

Robert Hall

Support staff

June 24, 2015 at 17:09

Hello,

I’ve reupload logo image again and it’s working perfect. Please check.
Also as I see images for products working fine. Please see screenshot: http://prntscr.com/7kt3z3

Regards,
Robert Hall.

#71391 Copied

Organik

Participant

June 24, 2015 at 18:09

Hi Robert,

Thanks for the logo.

For the product image, it’s the images for single product that are not working:
http://grab.by/IkBs
http://grab.by/IkBu

I would like to have my product page look like the demo, one big image and the smaller one below:
http://grab.by/IkCg

How can I achieve that? I’ve tried a few things that I found on the support forum, but so far, no results.

#71399 Copied

Robert Hall

Support staff

June 24, 2015 at 20:21

Please provide us with FTP credentials (to the root folder) in Private Content.

Regards,
Robert Hall.

#71417 Copied

Organik

Participant

June 24, 2015 at 21:07

Sorry about that! See attached…

Please, contact administrator
for this information.

#71432 Copied

Robert Hall

Support staff

June 25, 2015 at 07:21

Hello,

You provided us with not correct credentials now.

Please try it yourself. You need download Classico theme again on themeforest and upload theme via FTP. This is must fix your problem.
http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#71476 Copied

Organik

Participant

June 25, 2015 at 14:55

Hi Robert,

My site was down last night, that’s why the credential I’ve sent you did not work…in fact, I’ve lost all the files, but my hosting provider was able to recover them! It working fine now and the ftp access too. Please see the private message for the credentials.

I’m really sorry for the inconvenient…your help is much appreciated.

Thank you.

Please, contact administrator
for this information.

#71599 Copied

Robert Hall

Support staff

June 25, 2015 at 15:11

Hello,

I’ve reupload theme for you and issue solved now. Please check it.

Regards,
Robert Hall.

#71606 Copied

Organik

Participant

June 25, 2015 at 15:21

Hello Robert!

Thank you very much! Everything is working perfectly now 🙂

Regards,
Isabelle

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Robert Hall

Support staff

June 25, 2015 at 15:35

You’re welcome!
Have a good day

Regards,
Robert Hall.

#71617 Copied
Tagged: change, customize, image, logo, templates, woocommerce, wordpress
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