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Can’t Connect our Instagram account ” Insuffecient Developer Role”

This topic has 12 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Basata

Basata

Participant

March 16, 2023 at 10:37

Hi,

We have recently encountered a problem with connecting our Xstore website with Instagram account. But it gives following error:
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”}

Can you please look into this and provide a solution for the same.

Thanks & Regards,

#350209 Copied Theme version: 9.05 WooCommerce version: 7.5.0

11 Answers

Rose Tyler

Support staff

March 16, 2023 at 12:11

Hello, Basata,

Thank you for the report.

Our development team is currently working on this issue, which is related to the new Facebook regulations. We will do our utmost to resolve it as soon as possible, but it may take a few days.

We apologize for any inconvenience this may have caused. We kindly ask for your patience.

Kind Regards,
8theme team

#350225 Copied

Basata

Participant

March 16, 2023 at 12:12

Ok Thanks.
Our Website is live. I hope it will be resolved soon.

#350226 Copied

Rose Tyler

Support staff

March 16, 2023 at 13:54

Hello, Basata,

We will let you know once it will be solved.

Kind Regards,
8theme team

#350245 Copied

Basata

Participant

March 21, 2023 at 07:11

Hi, Any update regarding this?

#350663 Copied

Rose Tyler

Support staff

March 22, 2023 at 12:07

Hello, Basata,

We have not forgotten about you.
We are currently awaiting a response from FB and are unable to resolve the issue without their assistance, unfortunately.
We will keep you informed once the problem has been resolved.

Kind Regards,
8theme team

#350845 Copied

Rose Tyler

Support staff

March 24, 2023 at 08:08

Hello, Basata,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351083 Copied

Basata

Participant

March 25, 2023 at 05:30

Hi,

Thanks for resolving the same. Now we can connect to Instagram account. But we still can’t fetch the Instagram posts on to our website even when connection is done.

Can you please help us out regarding same.

Please contact administrator
for this information.

#351164 Copied

Rose Tyler

Support staff

March 25, 2023 at 09:22

Hello, Basata,

Thank you for your response.

Unfortunately, we are unable to log in. Please check the credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351192 Copied

Basata

Participant

March 27, 2023 at 02:31

Hi, We have again reset the password. Can you please check again?

Please contact administrator
for this information.

#351345 Copied

Rose Tyler

Support staff

March 27, 2023 at 07:54

Hello, Basata,

Please clear the cache and check now.
We kindly ask that you do not activate these options simultaneously – https://prnt.sc/-ph5aLq6yBmh

Kind Regards,
8theme team

#351369 Copied

Basata

Participant

March 27, 2023 at 12:34

ok thanks, it is working now.

#351414 Copied
Tagged: developer, instagram, insufficient, role, themes, woocommerce, wordpress
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Can’t Connect our Instagram account ” Insuffecient Developer Role”

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