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Can’t customise pages like checkout or product page with elementor

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

alecalabrini

Participant

July 18, 2024 at 14:57

Hello, i can’t customize my pages with elementor.
The page remains stuck on loading and i can’t do nothing

Files is visible for topic creator and
support staff only.

#405657 Copied Theme version: 9.3.15

3 Answers

Rose Tyler

Support staff

July 18, 2024 at 15:22

Hello Alecalabrini,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#405661 Copied

alecalabrini

Participant

July 24, 2024 at 12:50

ok credential shared

Please contact administrator
for this information.

#406729 Copied

Rose Tyler

Support staff

July 24, 2024 at 14:31

Hello Alecalabrini,

Please downgrade the PHP version to 8.1 (your hosting provider can do this for you).

Best Regards,
8Theme’s Team

#406754 Copied
Tagged: checkout page, elementor customisation, elementor in woocommerce, page customisation issues, product page, woocommerce themes, wordpress
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