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Can't Edit Static Blocks with Visual Composer anymore

This topic has 18 replies, 6 voices, and was last updated 8 years, 3 months ago ago by Robert Hall

seandigisave

Participant

June 14, 2016 at 14:55

Hi guys

Visual Composer isn’t letting me edit static blocks anymore. The option is selected and I’ve updated VS to 4.12 as per the plugin download on your website. Help appreciated.

Thanks

Please, contact administrator
for this information.

#129580 Copied

17 Answers

Eva Kemp

Support staff

June 14, 2016 at 15:20

Hello,

Please give us your site name as well.

Thank you.
Regards,
Eva Kemp.

#129585 Copied

seandigisave

Participant

June 14, 2016 at 15:28

http://www.genuineappleaccessories.co.uk

thanks

#129588 Copied

Eva Kemp

Support staff

June 14, 2016 at 17:23

Hello,

Some plugin is causing the issue.
Disable them one by one to find it out.

Regards,
Eva Kemp.

#129608 Copied

seandigisave

Participant

June 15, 2016 at 15:39

W3 Total Cache was causing this. Was ok with previous version though….

#129762 Copied

Jack Richardson

Support staff

June 15, 2016 at 17:02

Hello,

Try to increase memory_limit value on a server.
Also ask your hosting provider support to increase values for the functions Max Upload Size and Post Max Size.

Best regards,
Jack Richardson.

#129783 Copied

lucilla

Participant

August 3, 2016 at 11:01

Hello!
I can’t edit with Visual Composer after WordPress update
Via Filezilla i’ve updated the latest version Visual Composer v 4.12 and Visual Addon

thank you!

Please, contact administrator
for this information.

#135479 Copied Theme version: Royal Versione: 2.6

Rose Tyler

Support staff

August 3, 2016 at 12:41

Hello,

Please, make sure that you use the latest version of WordPress, our theme and ALL the included plugins. If not – do the backup of your files and DB and update them. Also disable all the third-party plugins that did not come bundled with our theme. Check if it fix your problem. If not create, please, individual topic and provide admin panel and FTP access, we’ll check what caused the issue on your site.

Regards

#135485 Copied

lucilla

Participant

August 3, 2016 at 13:49

PROBLEMS STARTS AFTER UPDATING WORDPRESS
WORDPRESS CURRENT VERSION IS WordPress 4.5.3

I’VE UPDATE VISUAL ADDON AND VISUAL COMPOSER BY YOUR PLUGIN LINK
AND OTHER PLUGIN AS REV SLIDER ESSENTIAL GRID MASTER SLIDER

BUT I STILL HAVE THE PROBLEM
TELL ME HOW I CAN SEND YOU DATA FOR YOUR SUPPORT BY FTP ACCESS
thank you

Please, contact administrator
for this information.

#135491 Copied

Robert Hall

Support staff

August 3, 2016 at 15:17

Hello @lucilla,

Please provide us with wp-admin (login and password http://prntscr.com/c14hdk) and FTP credentials (host name, username and password) in Private Content.

You can ask your hosting provider and they should send you the FTP credentials.

Regards,
Robert Hall

#135515 Copied

lucilla

Participant

August 3, 2016 at 15:56

Hello Robert,
really thank you.
i’m going to send credential in private content.
I’m waiting for your feedback
again thank you for support!!

Please, contact administrator
for this information.

#135527 Copied Theme version: Royal Theme

Robert Hall

Support staff

August 3, 2016 at 16:40

Wp-admin credentials are incorrect. Please check it.

Regards,
Robert Hall

#135535 Copied

lucilla

Participant

August 3, 2016 at 16:50

i try again to send

Please, contact administrator
for this information.

#135536 Copied Theme version: Royal Versione: 2.6

Robert Hall

Support staff

August 3, 2016 at 16:56

Please try to click on Visual Composer row as you can see on screenshot: http://prntscr.com/c15sky

Also you’re using the old version of the theme.

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall

#135538 Copied

lucilla

Participant

August 5, 2016 at 09:48

Really thank you! You’ve a really professional support.
Now my Visual composer seems to be OK! But now

Overwriting all the Royal folder, ca I save all the customized version of my website. I have only copy and paste the Style.css on the css file in the Royal Child theme or I have to do more for be suring to save my customization.
And how can i save all my customization for Woocommerce product page?
thank you again

#135733 Copied

Robert Hall

Support staff

August 5, 2016 at 10:24

Hello,

Overwriting all the Royal folder, ca I save all the customized version of my website. I have only copy and paste the Style.css on the css file in the Royal Child theme or I have to do more for be suring to save my customization.

As you can read in our documentation we have already created and included child theme in theme package. You just need to find royal-child folder in theme package and upload it to /wp-content/themes/ folder.

You need copy all your CSS changes into the style.css file of the Child Theme. If you also added some functions in original theme files move them to functions.php of the Child Theme.

And how can i save all my customization for Woocommerce product page?

Please clarify what exactly customization you did for Woocommerce product page.

Regards,
Robert Hall

#135743 Copied

lucilla

Participant

August 5, 2016 at 12:52

For Woocommerce product i’m just talking about simple changing for product images ed text content, not style.

Thank you for patience:)
regards

#135774 Copied

Robert Hall

Support staff

August 5, 2016 at 14:00

All changes that you made in admin panel such as adding products, changing images and text content will not lose after theme update.

Regards,
Robert Hall

#135789 Copied
Tagged: best selling themes, edit, seo friendly, static blocks, visual composer, woocommerce
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