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Can’t find shop page text after shop title

This topic has 7 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

alen

Participant

July 11, 2024 at 11:52

Hello, I can’t find shop page text, details are in private section.

Thanks and best regards,
Alen

Please, contact administrator
for this information.

#404210 Copied Theme version: 9.3.14

6 Answers

Rose Tyler

Support staff

July 11, 2024 at 14:30

Hello Alen,

Thank you for reaching out to us. We understand that you are having trouble locating the text for the shop page.

Please check your custom code in the child theme files.

Best Regards,
8Theme’s Team

#404256 Copied

alen

Participant

July 12, 2024 at 06:48

Hello,

this text is not in child theme files, is not in Elementor templates, is not in widgets, is not in custom snippets. If I change the theme to default this text disappears from the shop page. Screen in private. I will switch theme now to xstore again.

Thanks for help,
Alen

Please contact administrator
for this information.

#404304 Copied

Rose Tyler

Support staff

July 12, 2024 at 07:32

Hello Alen,

We hope this message finds you well. We would like to inform you that the issue you are currently experiencing is due to custom code present in your child theme. To resolve this, we kindly ask you to switch to the XStore parent theme, which should also eliminate the text issue you mentioned.

Please contact the person who initially modified your files for further assistance in making this change.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#404319 Copied

alen

Participant

July 12, 2024 at 09:29

Hello,

thanks for the answer. If is not in xStore theme and is not in theme child files, where could be in xStore settings for child theme?

Thanks for answer and best regards,

Alen

#404342 Copied

Rose Tyler

Support staff

July 12, 2024 at 10:24

Hello Alen,

Could you please confirm if you have been in touch with the individual who modified the child theme files?
To proceed with troubleshooting, we recommend connecting to your files via FTP and renaming the “archive-product.php” file within your child theme. This action will deactivate the file, allowing you to determine whether the issue is related to code that was added by you or another party.

Please note that we are unable to assume responsibility for any custom code that our team did not implement. We appreciate your understanding in this matter.

Thank you for your attention to this issue. Should you have any further questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#404352 Copied

Andrew Mitchell

Support staff

July 12, 2024 at 10:34

Dear alen,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#404355 Copied
Tagged: ecommerce solutions, page text missing, shop page text, shop title issue, woocommerce templates, wordpress troubleshooting, wordpress woocommerce
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