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Can't get cart to add to header - by finleydesign

This topic has 7 replies, 2 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

finleydesign

Participant

November 29, 2019 at 11:20

I am trying to add the cart to the header but it only shows the shortcode [et_top_cart]
and not the cart itself, after reading the forums it was advised we delete the Royal Core plugin and reinstall, which I have now done, but it won’t reinstall as i get a fatal error

Fatal error: Cannot declare class OAuthConsumer, because the name is already in use in /home/sites/9b/4/45ffaf2b5c/public_html/wp-content/plugins/royal-core/inc/twitteroauth/OAuth.php on line 12

Please, contact administrator
for this information.

#225897 Copied Theme version: 6.1 WooCommerce version: 5.3

6 Answers

Olga Barlow

Support staff

November 29, 2019 at 13:32

Hello,

http://prntscr.com/q3twrp
You disabled Royal core plugin that is required plugin for Royal theme. One of the third-party plugins that you use probably Ketchup Shortcodes Pack causes a fatal error while Royal core plugin is enabled. Because once we disabled all the third-party plugind for test and started to enable them one by one we were locked while enabled that plugin http://prntscr.com/q3u1ou
So, disable that plugin via FTP (rename or remove) and enable all the other plugins that you used. Or provide FTP access to allow me to finish. We don’t have FTP access to your site, so we can’t do this.

Regards

#225915 Copied

finleydesign

Participant

November 29, 2019 at 13:41

Read the ticket!!!! this is the support i just had to pay for?? are you kidding me

#225916 Copied

Olga Barlow

Support staff

November 29, 2019 at 13:46

Hello,

Sorry, I don’t understand you. I have clearly explained the situation. We can’t guarantee compatibility with all the third-party plugins that you use. If you want to use Royal theme then Royal core plugin is required, so find another plugin than Ketchup Shortcodes Pack that is out of date by the way https://wordpress.org/plugins/ketchup-shortcodes-pack/

Regards

#225917 Copied

finleydesign

Participant

November 29, 2019 at 13:46

Rename what plugin and it doesn’t use Ketchup shortcode

Also don’t delete stupid support posts because you haven’t read the ticket

Please contact administrator
for this information.

#225918 Copied

Olga Barlow

Support staff

November 29, 2019 at 13:49

Hello,

We don’t delete anything! We just added some additional information to explain to you what exactly was wrong. And you did not provide FTP access.

Regards

#225921 Copied

Olga Barlow

Support staff

November 29, 2019 at 14:03

Hello,

If you don’t believe me then disable all the third-party plugins that you use. After that enable Royal Core plugin and then enable third-party plugins one by one and you’ll check, one of them will call the Fatal error because it is not compatible with our theme and with Royal core. Find analogs or contact plugin author to fix the compatibility issue.

Regards

#225926 Copied
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