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Can’t Import Demo Content – Getting Error messages

This topic has 4 replies, 3 voices, and was last updated 10 months, 3 weeks ago ago by Andrew Mitchell

AdamM

Participant

February 3, 2024 at 15:02

Hello,

I will need you help please. ?

I’m trying to import Demo contnet, but each time i get an exception.
500 Internal server
*Also occurs whem i try to create new Menue and other things.
You can see the following image attached.

Will appreciate your help
Thanks
?

Files is visible for topic creator and
support staff only.

#382372 Copied Theme version: 9.2.7

3 Answers

Rose Tyler

Support staff

February 4, 2024 at 08:46

Hello, AdamM,

Thank you for reaching out to us for assistance. We’re sorry to hear that you’re experiencing difficulties with importing demo content and encountering a 500 Internal Server Error when attempting to create a new menu, among other things.

We recommend checking the following:
– Ensure that your hosting environment meets the minimum requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
– Increase the PHP memory limit and execution time if they are set too low.
– Check the error logs on your server for any specific error messages that could provide more insight into the issue.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Let us know the results and provide temporary wp-admin access, in case any further assistance is needed from our side.

Best Regards,
8Theme’s Team

#382396 Copied

AdamM

Participant

February 4, 2024 at 14:19

Hey 🙂

Thank you for your reply!
The Increase of the PHP memory limit and execution time fixed the issue!

Thank you,
Appreciated
?

#382428 Copied

Andrew Mitchell

Support staff

February 4, 2024 at 14:19

Dear AdamM,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#382429 Copied
Tagged: best selling woocommerce themes, demo content import error, fix woocommerce import errors, import demo content issue, troubleshoot woocommerce themes, woocommerce themes error
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Can’t Import Demo Content – Getting Error messages

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