Return to previous page

Can't import Demos - by popcorner - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

popcorner

Participant

December 20, 2018 at 09:01

Hi
I’ms stuck for one of the first step : importing a demo
I’m working on Xstore for the second time, and just begin the configuration of this new website, I just want to import a demo (marseille02) but can’t do that because I encounter this answer : “The following required plugin is currently inactive: Xstore Core” ;
Actually this plugin is active but in the plugin sections I have this message : “Xstore Core plugin requires the following theme: Xstore v5.1.1 or higher.
Downgrade the plugin to version 1.0.23 to use it with the current theme version. 1.0.23”

Could you help me please ?

Please, contact administrator
for this information.

#206200 Copied Theme version: 5.1

8 Answers

Rose Tyler

Support staff

December 20, 2018 at 09:31

Hello,

I do not see your site URL.
You can find 1.0.23 version of Core plugin on this page – https://www.8theme.com/downloads/
If this is a new installation, it would be better to use the latest theme version (5.1.3) and Core plugin – 1.1.7. We’ve sent theme archive to your registration email. After uploading the latest version of the theme, try to import the demo one more time.
If this doesn’t help, please provide us with your site URL and temporary FTP access.

Regards

#206202 Copied

popcorner

Participant

December 20, 2018 at 09:39

Ok
I have used the theme version I’v received from a former download ; do I need to uninstall the active version first ?
I’ve created an ftp access for you

Please contact administrator
for this information.

#206203 Copied

Rose Tyler

Support staff

December 20, 2018 at 09:58

Thanks for the reply.
What host and port should we use?
I would recommend you to update the theme to 5.1.3 version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Also, please contact your hosting provider and increase PHP Memory limit – http://prntscr.com/lxcpra https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#206207 Copied

popcorner

Participant

December 20, 2018 at 10:01

infos in private area

Please contact administrator
for this information.

#206209 Copied

popcorner

Participant

December 20, 2018 at 10:19

Ok, it’s ok now
regards

#206214 Copied

Rose Tyler

Support staff

December 20, 2018 at 10:39

I am glad that you sorted out.
To remove this warning http://prntscr.com/lxdan9 please go to Theme Options and change any option (for example site width to 1180px), save options and then you can change the option back.
Also, please watch our videos – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3
Feel free to ask if you have any other questions.

Regards

#206218 Copied

moacirsilva

Participant

October 26, 2019 at 20:20

I have a problem here in XSTORE, the information appears. The following required plug-in is currently inactive: Xstore Core.
But it is installed and active, so I install it by restarting the process again and it doesn’t work, always info The following required plug-in is currently disabled: Xstore Core. I click on the message, it goes to the plugin page, but it’s all active there.
I am installing on localhost.
need help.

#223892 Copied

Rose Tyler

Support staff

October 27, 2019 at 08:49

Hello, @moacirsilva

Please make sure that the theme has “xstore” name + Core plugin (et-core-plugin) wasn’t renamed also.
If you use 6.1.5 version of the XStore the Core should be 1.4.5 version.
+ min required PHP version is 7.0 https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#223898 Copied
Viewing 9 results - 1 through 9 (of 9 total)