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Can't import theme options from another Xstore shop

This topic has 4 replies, 2 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

  • Avatar: spravatemy
    spravatemy
    Participant
    January 14, 2020 at 10:38

    I get “Error importing settings! Please check that you uploaded a customizer export file.” The file was just generated from another Xstore website which is also updated to 6.2.6. I could send it to you but don’t know how.

    Please, contact administrator
    for this information.
    #228250 Copied Theme version: 6.2.6
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 14, 2020 at 11:00

    Hello,

    The problem could be related to the export file that you are trying to import. Provide us with access to site where you generated the export file.

    Regards

    #228253 Copied
    Avatar: spravatemy
    spravatemy
    Participant
    January 14, 2020 at 11:07

    Here you go:

    Please contact administrator
    for this information.
    #228254 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 14, 2020 at 12:33

    Hello,

    Problem was related to export file. It was generated wrong because of the blank space in the child theme functions.php before php tag https://prnt.sc/qnh5t6
    Check sites now.

    Regards

    #228258 Copied
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