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Can’t import xstore theme, wordpress requires me to subscribe to “creator”

This topic has 6 replies, 4 voices, and was last updated 5 months, 2 weeks ago ago by Andrew Mitchell

ariel

Participant

June 4, 2024 at 12:33

I can’t import the theme I bought through you as it appears in the tutorial videos, WordPress requires me to subscribe to them just to open this option

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#398069 Copied Theme version: 9.3.11

5 Answers

Rose Tyler

Support staff

June 4, 2024 at 13:45

Hello, Ariel,

Thank you for reaching out to us.

From your screenshot, we can see that the issue is not related to our theme as you receive the same message regardless of the theme you try to install. Therefore, we recommend directing your inquiry to WordPress support for further assistance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#398080 Copied

ariel

Participant

June 4, 2024 at 15:21

I know that the problem is not related to you, at least not at the moment because I have no possibility to check the theme at all, I thought maybe you could help me understand if I did something wrong in the initial creation of the WordPress website, maybe I should have defined something there at the beginning, because from your tutorial videos, The admin management screen doesn’t look like mine

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support staff only.

#398101 Copied

ariel

Participant

June 4, 2024 at 21:59

I managed to fix the previous problem and now I can access “install plugin” but I get an error:

Installing plugin from uploaded file: XStore_Theme_v.9.3.11.zip
Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin installation failed.

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support staff only.

#398136 Copied

Luca Rossi

Support staff

June 5, 2024 at 04:42

Dear Ariel,

We have reviewed the screenshot you provided and noticed that the XStore Theme zip file was installed via the Plugins Manager. For optimal performance, we kindly request that you install the theme using the following path: Appearance > Themes > Add New.

For your convenience, here is a visual guide to assist you with the installation process: https://prnt.sc/95nQ73SRPmeN

Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#398157 Copied

Andrew Mitchell

Support staff

June 5, 2024 at 05:28

Dear ariel,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#398166 Copied
Tagged: importing wordpress themes, troubleshooting woocommerce themes, woocommerce xstore problems, wordpress creator subscription, wordpress subscription required, xstore import failure, xstore theme issues
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Can’t import xstore theme, wordpress requires me to subscribe to “creator”

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