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Can't install 8theme core and demo content

This topic has 4 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

  • Avatar: andyhuangx
    andyhuangx
    Participant
    April 2, 2018 at 13:12

    Hello,
    I just bought XStore for my theme.
    But, the 8theme core plugin always failed to install.
    and the Demo content can’t be installed too.
    So frustrating.
    Do you have skype and could you help me with team-viewer?
    I need this problem be solved asap.

    Please, contact administrator
    for this information.
    #190013 Copied Theme version: latest WooCommerce version: latest
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2018 at 14:30

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Then go to install plugins via Appearance > Install plugins and activate required and recommended plugins
    Read more – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    Also, the Core plugin can be installed via FTP.
    If you need help with this, provide temporary wp-admin and FTP access in the Private Content area.

    Regards

    #190021 Copied
    Avatar: andyhuangx
    andyhuangx
    Participant
    April 2, 2018 at 16:05

    it’s working now. it looks like there is crash in my wordpress installation.
    just install new wordpress, and it works smoothly.

    #190040 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 07:13

    Hello,

    I am glad that you sorted out.
    Have a nice day.

    Regards

    #190060 Copied
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