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Cant install demo ‘Sneakers’, getting error

This topic has 4 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Vladis

Participant

February 1, 2023 at 23:17

looks like plugins dont want to install, I m getting this error in server logs:

185.65.50.156, server: aiprintai.lt, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php/php8.1-fpm.sock:”, host: “aiprintai.lt”, referrer: “https://aiprintai.lt/wp-admin/admin.php?page=et-panel-demos”
2023/02/01 22:05:33 [error] 292720#292720: *9091 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Undefined constant “ET_CORE_THEME_MIN_VERSION” in /var/www/aiprintai.lt/wp-content/themes/xstore/framework/panel/classes/plugins.php:238
Stack trace:
#0 /var/www/aiprintai.lt/wp-includes/class-wp-hook.php(308): Plugins->ajax_plugins()
#1 /var/www/aiprintai.lt/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#2 /var/www/aiprintai.lt/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /var/www/aiprintai.lt/wp-admin/admin-ajax.php(188): do_action()
#4 {main}
thrown in /var/www/aiprintai.lt/wp-content/themes/xstore/framework/panel/classes/plugins.php on line 238″ while reading response header from upstream, client: 185.65.50.156, server: aiprintai.lt, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php/php8.1-fpm.sock:”, host: “aiprintai.lt”, referrer: “https://aiprintai.lt/wp-admin/admin.php?page=et-panel-demos”

#345782 Copied Theme version: 9.0.3

3 Answers

Rose Tyler

Support staff

February 2, 2023 at 08:57

Hello, Vladis

Please provide temporary wp-admin and FTP access, so we can take a closer look at the problem.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To provide FTP access, please contact your hosting provider for assistance.

We look forward to hearing from you.

Kind Regards,
8theme team

#345819 Copied

Vladis

Participant

February 2, 2023 at 23:05

ok

Please contact administrator
for this information.

#345894 Copied

Rose Tyler

Support staff

February 3, 2023 at 08:53

Hello, Vladis

We need FTP access to be able to connect to your files using FileZilla file manager. Please ask your hosting provider support to create FTP account to your site files and give us the credentials (hostname, username, password, port).

As we can see it is not our theme activated and there is no Core plugin.
After getting FTP access, activate XStore theme, disable all 3rd party plugins, and activate XStore Core plugin then.
Let us know in case you face a problem or record a video of the problem, please.

Kind Regards,
8theme team

#345936 Copied
Tagged: demo, error, install, sneakers, template, woocommerce, wordpress
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Cant install demo ‘Sneakers’, getting error

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