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CANT INSTALL PLUGINS VIA XSTORE PLUGIN INSTALLER & CAN’T DEACTIVATE MY ACCOUNT

This topic has 20 replies, 3 voices, and was last updated 2 years, 11 months ago ago by ibukun

ibukun

Participant

November 9, 2021 at 11:52

Hello,
I can’t seem to deactivate the license i have on my website and i can’t seem to install new plugins via the plugin installer. I have no idea why

Please, contact administrator
for this information.

#307993 Copied Theme version: 2.3.8 WooCommerce version: 5.80

19 Answers

Rose Tyler

Support staff

November 9, 2021 at 17:06

Hello,

Where did you get the purchase code that was used to activate the theme on your site? It is not the same that you provided for the account on our site.
You are using very old versions of the theme and Core plugin. Don’t you plan to update them? We would recommend to do update, because old versions may be reason of compatibility problems with new WP and plugins, but do NOT update the live site right now. Create staging site (full copy of the existing site) and update theme to the latest version there and if everything is ok then update production site.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
We can help with the update. In this case, provide us with temporary wp-admin and FTP access, to the staging site.

Regards

#308036 Copied

ibukun

Participant

November 10, 2021 at 13:45

Someone else put the site in place and i just took over and want my own personal details. That’s why i purchased my own license and found out that there are alot of issues that cannot be resolved. I’ve tried updating it but it’s also not allowing me to update because you’re right it’s grossly outdated. Would give you all the details as updating from my end would definitely cause alot of issues. I’ve attached the staging site and ftp details.
Thank you and regards.

Please contact administrator
for this information.

#308105 Copied

Rose Tyler

Support staff

November 10, 2021 at 15:22

Hello,

You provided FTP to empty directory – https://gyazo.com/e73c1851f175663268b6a5d8d21b6757
Please, change the user directory to your WP installation.

Regards

#308114 Copied

ibukun

Participant

November 10, 2021 at 15:49

Would send you a different access please.

Please contact administrator
for this information.

#308119 Copied

Rose Tyler

Support staff

November 11, 2021 at 07:24

Hello,

Thanks for the reply. We are able to connect to FTP using the credentials you provided. One of our technicians will be able to do the update on the staging site next week. Sorry for such a delay, please do not change access and be patient. We will contact you

Regards

#308155 Copied

ibukun

Participant

November 11, 2021 at 09:54

Hello, thank you for the response, did the new credentials i sent not work?

#308183 Copied

Rose Tyler

Support staff

November 11, 2021 at 11:56

Hello,

Credentials work, thanks.

Regards

#308205 Copied

Olga Barlow

Support staff

November 15, 2021 at 16:56

Hello,

Theme and plugins updated. Check staging site now.

Regards

#308794 Copied

ibukun

Participant

November 16, 2021 at 18:51

Seen, thank you very much, but what of the live site, how does one get all the updates to the live site, because unfortunately, the staging i sent was on the 10th and alot of things have happened since then especially orders. How do i push the updates without it affecting especially orders?

#308916 Copied

Olga Barlow

Support staff

November 17, 2021 at 17:11

Hello,

Check the staging site carefully. If everything is ok then provide us with Dashbaord and FTP access to the production site and we’ll update everything without losing your data.

Regards

#309034 Copied

ibukun

Participant

November 21, 2021 at 03:51

Hello,
Everything is working okay thus far on the staging site. We are ready for the main site.

Thank you very much

Please contact administrator
for this information.

#309372 Copied

Rose Tyler

Support staff

November 21, 2021 at 07:49

Hello,

Thanks for the reply. Our technicians will be back to work after the weekend and help you.

Regards

#309375 Copied

ibukun

Participant

November 23, 2021 at 14:41

Thank you, I’m currently waiting for the updates. Do you have an idea if it would be done today since it’s Tuesday?

#309615 Copied

Olga Barlow

Support staff

November 23, 2021 at 18:19

Hello,

Take my apologies for the delay in answering.

I can’t log in to your production site using credentials of the staging site https://prnt.sc/20nujks

Provide us with access to your production.

Regards

#309654 Copied

ibukun

Participant

November 23, 2021 at 18:30

Hello,

I’ve created the login, i assumed you would use the cpanel.

Thank you.

Please contact administrator
for this information.

#309657 Copied

ibukun

Participant

November 24, 2021 at 12:49

Hello?

#309722 Copied

ibukun

Participant

November 25, 2021 at 06:20

Hello, please are their any updates? I really need the site updated. There are some issues on the live site that are causing problems and we noticed it has been fixed on the staging site due to the updates.
Regards.

#309766 Copied

Olga Barlow

Support staff

November 25, 2021 at 10:19

Hello,

Take our apologies for the delay in answering. Check the production site now.

Regards

#309795 Copied

ibukun

Participant

November 29, 2021 at 20:17

Thank you it’s updated. I’m grateful.

#310295 Copied
Tagged: account, best selling, deactivation, installation, plugins, themes, woocommerce
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CANT INSTALL PLUGINS VIA XSTORE PLUGIN INSTALLER & CAN’T DEACTIVATE MY ACCOUNT

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