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Can’t install XSTORE CORE and Import Demo

This topic has 10 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Tony Rodriguez

Melchizedek

Participant

May 2, 2024 at 08:46

Hello,

I’m in the midst of trying to install the plugin “XSTORE CORE” which is prompted as required, and I’m trying to import the yoga demo, which I am unable to. When I try to install the plugin, it says “Oops it looks something went wrong. Please check your system requirements first”. However, I’ve checked and the system requirements comply.

Also, when I try to click import demo, nothing happens.

Please assist.

#393678 Copied Theme version: 9.3.8

9 Answers

Rose Tyler

Support staff

May 2, 2024 at 09:10

Hello, Melchizedek,

Thank you for reaching out to us.

Please make sure that the Kirki plugin is not activated.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#393681 Copied

Melchizedek

Participant

May 2, 2024 at 09:16

I don’t think there is a Kirki plugin that i have.
I have created a user for you already.

Please contact administrator
for this information.

#393684 Copied

Rose Tyler

Support staff

May 2, 2024 at 09:29

Hello,

Please contact your hosting provider and ask to increase this value https://prnt.sc/Ach5eg76-P-Q to fix the issue – https://prnt.sc/o6B5JV0TpFqc

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#393688 Copied

Melchizedek

Participant

May 2, 2024 at 09:30

Increase it to?

#393689 Copied

Tony Rodriguez

Support staff

May 2, 2024 at 09:33

Hello, @Melchizedek,

Thank you for your response.

To assist you effectively, we kindly request that you provide us with the cPanel access details. Please ensure that you submit these credentials securely in the private content area.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

#393690 Copied

Melchizedek

Participant

May 2, 2024 at 09:52

Provided already. Looking forward to solve this asap. Thank you

Please contact administrator
for this information.

#393692 Copied

Tony Rodriguez

Support staff

May 2, 2024 at 11:38

Hello, @Melchizedek,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have installed the XStore Core plugin on your site. You are now able to import the demo content as per your requirements.

We hope this update enhances your experience. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#393709 Copied

Melchizedek

Participant

May 2, 2024 at 12:29

Thanks much

#393713 Copied

Tony Rodriguez

Support staff

May 2, 2024 at 12:42

Hello, @Melchizedek,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#393716 Copied
Tagged: import demo problems, troubleshooting xstore core, woocommerce wordpress themes, wordpress ecommerce theme issues, wordpress theme installation help, xstore core import demo, xstore core installation issue
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