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Can’t install xstore plugin, i deactivated all plugins, and cleared cache

This topic has 4 replies, 3 voices, and was last updated 10 months ago ago by Andrew Mitchell

ariel

Participant

June 5, 2024 at 11:21

can’t install xstore plugin, i deactivated all plugins, and cleared cache and installed the xstore plugin, sometimes it says plugin installed successfully, but after refresh page i can see that i need to install it again.
and sometimes it gives me an error about the hosting min requirements, so i even upgraded my hosting way more then what’s needed and it still doesn’t work.

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#398216 Copied Theme version: 9.3.11

3 Answers

Rose Tyler

Support staff

June 5, 2024 at 11:39

Hello,

Thank you for reaching out to us

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#398218 Copied

ariel

Participant

June 5, 2024 at 16:24

I believe i managed to fix that, i downloaded FileZilla, then connected to my hosting, and i deleted the old xstore plugin and copied a new one, after that i had the same issue with a slider plugin, so i did the same thing and now it’s working, but thank you so much for your quick response!

#398308 Copied

Andrew Mitchell

Support staff

June 5, 2024 at 16:24

Dear ariel,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#398309 Copied
Tagged: clear cache woocommerce, deactivate wordpress plugins, install xstore plugin woocommerce, woocommerce xstore plugin installation, wordpress templates xstore issues, xstore plugin troubleshooting
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