Return to previous page

Can’t remove sizing guide from single product

This topic has 14 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

alexmdm89

Participant

September 17, 2024 at 04:27

Theres not button to hide or change the text, translation etc for the sizing guide

Files is visible for topic creator and
support staff only.

#414617 Copied

13 Answers

Rose Tyler

Support staff

September 17, 2024 at 07:40

Hello, Alexmdm89,

Thank you for reaching out to us with your concern.

Could you please provide us with access to a live version of your site? We need to review your settings to assist you further.

Best Regards,
8Theme’s Team

#414662 Copied

alexmdm89

Participant

September 17, 2024 at 14:41

Currently my si site is in local just for develop, also the static block don’t update with elementor after modification on site

#414749 Copied

Rose Tyler

Support staff

September 17, 2024 at 14:48

Hello, Alexmdm89,

1/ Do you use the new SIngle Product Builder? https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ If so, remove the sizing guide element from the content there.
2/ Check the settings of the product https://prnt.sc/Om8fvpq9eApS

3/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.
If this doesn’t help, record a video of your actions: “… the static block don’t update with elementor after modification on site”.

Best Regards,
8Theme’s Team

#414750 Copied

alexmdm89

Participant

September 24, 2024 at 16:52

After activate the single product builder the page don’t update de changes, also by using elementor css regenerate css don’t update.

Im in Local using Local app as a host on Mac

#415720 Copied

Rose Tyler

Support staff

September 25, 2024 at 07:14

Hello, Alexmdm89,

Could you kindly record a video documenting the actions you took and the problem you encountered? This will greatly assist us in understanding the issue more clearly.

Best Regards,
8Theme’s Team

#415755 Copied

alexmdm89

Participant

September 26, 2024 at 16:33

I just upload my site to the server, I send you the access, also the static blocks in front page take too much loading and the static blocks on the shop page doesn’t update

Please contact administrator
for this information.

#415997 Copied

Rose Tyler

Support staff

September 27, 2024 at 07:47

Hello, Alexmdm89,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416043 Copied

alexmdm89

Participant

September 28, 2024 at 04:28

Thanks but the static block still now working properly, it take a lot to load and the change do not appear.

#416181 Copied

Rose Tyler

Support staff

September 29, 2024 at 07:14

Hello, Alexmdm89,

We kindly request that you record a video documenting the actions you have taken and the problem you are encountering. This will greatly assist us in understanding the issue more clearly and providing you with the appropriate support.

Upload the video of any filesharing service, for example, https://wetransfer.com/, and provide us with the URL.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#416250 Copied

alexmdm89

Participant

September 30, 2024 at 05:26

Ok I send you this view, the problem is I modify the static block included in the demo, but the page doesn’t update the static block

Please contact administrator
for this information.

#416358 Copied

Rose Tyler

Support staff

September 30, 2024 at 08:09

Hello, Alexmdm89,

Thank you for the video.

You need to edit this template https://prnt.sc/d4Jh8BJtl0P1
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

#416385 Copied

alexmdm89

Participant

October 9, 2024 at 04:26

My site is constantly crashing. I spoke with my hosting provider and he told me the following:

Good evening, we would like to inform you that in the latest tests we have performed, we see that the loading errors are generated by “et-core-plugin”, when it is temporarily renamed we see that the administrator and site load correctly. We suggest you check with your programmer to see if the information you have uploaded within the service is not damaged or incomplete.

#417870 Copied

Jack Richardson

Support staff

October 9, 2024 at 07:44

Dear @alexmdm89,

We hope this message finds you well. We have conducted a thorough review of your website and are pleased to inform you that we found no issues at present. Additionally, we have verified that the XStore Core plugin has retained its original name and is functioning correctly, as evidenced by the accurate results displayed on the frontend.

Should you encounter any problems, please do not hesitate to provide us with the URL of the affected page along with screenshots depicting the issue. This will assist us in addressing your concerns more effectively.

Furthermore, we kindly urge you to review the server requirements outlined in the XStore Control Panel. Ensuring that your server settings meet these specifications is crucial for optimal website performance.

It may be beneficial for you to temporary downgrade or upgrade the PHP versions because sometimes not all plugins on web-site are working correctly with the most modern version of PHP.

Thank you for your attention to these matters. We look forward to continuing to support your online endeavors.

Best Regards,
Jack Richardson
The 8Theme Team

#417900 Copied
Tagged: best selling themes, e-commerce theme solutions, single product adjustment, sizing guide issue, troubleshoot woocommerce, woocommerce product guide, woocommerce themes
Viewing 14 results - 1 through 14 (of 14 total)