Cant remove the youtube video popup in the slider

This topic has 4 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: konak75
    konak75
    Participant
    July 2, 2024 at 14:50

    Hello,

    This pop up keeps coming up. How can I remove it?

    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2024 at 15:19

    Hello Konak75,

    Thank you for reaching out to us with your query.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: konak75
    konak75
    Participant
    July 2, 2024 at 15:21

    .

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 3, 2024 at 09:33

    Hello, konak75,

    We have noticed that there are currently no pop-ups appearing. We kindly request that you clear your browser’s cache and check again.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

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