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Can't Scroll down by Mouse on website…

This topic has 10 replies, 2 voices, and was last updated 7 years ago ago by Rose Tyler

Moohbin

Participant

October 20, 2017 at 11:10

Hi there

Could you please help me? I can’t scroll down on my website (see in private).

I don’t know what’s happened.

Thanks.

Please, contact administrator
for this information.

#175635 Copied

9 Answers

Rose Tyler

Support staff

October 20, 2017 at 12:08

Hello,

Wp-admin credentials are incorrect. Please check them.
Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

Regards

#175637 Copied

Moohbin

Participant

October 24, 2017 at 07:26

Hi Rose

Thanks for your replied, I had try to turn off all plugins as necessary but it’s doesn’t matter.

But the page still worked properly with Firefox, Safari except Google Chrome.

Please advise.

Many thanks.

Trong

#175837 Copied

Rose Tyler

Support staff

October 24, 2017 at 08:50

Hello,

Please provide wp-admin access in Private Content.

Regards

#175849 Copied

Moohbin

Participant

October 24, 2017 at 08:57

Please see in private.

Thanks.

Please, contact administrator
for this information.

#175853 Copied

Rose Tyler

Support staff

October 24, 2017 at 09:07

Hello,

Wp-admin credentials are incorrect. Please check them.

Regards

#175863 Copied

Moohbin

Participant

October 24, 2017 at 09:09

Revised.

Please, contact administrator
for this information.

#175864 Copied

Rose Tyler

Support staff

October 24, 2017 at 09:41

Hello,

I have disabled Smooth Scroll option in Ultimate > Smooth Scroll.
Clear browser cache and check the site now.

Regards

#175875 Copied

Moohbin

Participant

October 24, 2017 at 09:53

Great!!

Many Thanks.

#175877 Copied

Rose Tyler

Support staff

October 24, 2017 at 10:05

You’re welcome!

Regards

#175882 Copied
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