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Cant scroll Sidebar - by gewoonbovenaan - on WordPress WooCommerce support

This topic has 23 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

gewoonbovenaan

Participant

August 15, 2017 at 14:31

Hello,

On http://www.pixia.nl/product-categorie/printmedia/ i have a woocommerce sidebar but it doesnt sroll. So once you opened/collapse one filter and want to toggle another, the sidebar stays so you cant choose another property anymore. https://gyazo.com/f8f96fb53d357f9961c79eddc79ea673
The site is in Maintenance mode so you can only check with the credentials in private.

Please, contact administrator
for this information.

#170113 Copied

22 Answers

Olga Barlow

Support staff

August 15, 2017 at 16:10

Hello,

Please, provide FTP access to your site and I’ll pass this issue to the second level of our support.

Regards

#170128 Copied

gewoonbovenaan

Participant

August 15, 2017 at 20:27

Thanks please see private.

Please, contact administrator
for this information.

#170139 Copied

Olga Barlow

Support staff

August 16, 2017 at 16:35

Hello,

Thank you. I’ll inform you once problem will be fixed. Due to vacations period and number of requests answer could take up to a week. That’s why take my apologies for this.

Regards

#170246 Copied

gewoonbovenaan

Participant

August 19, 2017 at 09:21

Thanks. Lets wait for that. In the meantime maybe you can fix my other sidebar problem. The main sidebar is not appearing when entering the page. 9f445011be505e63e3525d69fd3fba46
after scrolling down the sidebar appears but itslike something is blocking it.
https://gyazo.com/ce5b12ae3f1d3a6be9b68dbf75f8fc93

also there is a white space 30px margin between the breadcrumb and the page.
https://gyazo.com/c8097411a0f63bf550ed21edc8887b5e

I have tried to fix it with .content-page, .page-content {
margin-top: 0px !important;
}
But no succes..

thanks for your answer

#170420 Copied

gewoonbovenaan

Participant

August 19, 2017 at 09:27

the first screenshot is https://gyazo.com/6fe4cf326f18af650545e748707474e8

#170421 Copied

Rose Tyler

Support staff

August 28, 2017 at 12:36

Hello,

The wp-admin credentials are incorrect.
Please check them.

Regards

#170939 Copied

gewoonbovenaan

Participant

August 30, 2017 at 09:20

herewtih the updated password
can you also tell me the status of the issue regarding the sidebar?

Please, contact administrator
for this information.

#171084 Copied

gewoonbovenaan

Participant

August 31, 2017 at 12:05

password updated

Please, contact administrator
for this information.

#171219 Copied

Rose Tyler

Support staff

September 1, 2017 at 12:40

Hello,

Sorry for the long delay. Please check now.
If some problem persists please describe it with more detail.

Regards

#171373 Copied

gewoonbovenaan

Participant

September 5, 2017 at 20:32

Please check agin, the sidebar doesnt scroll well.. when u open a filter, the sidebar doesnt scroll..issue was solved but i decided to install a new filter.. can u please solve that? thanks!

#171675 Copied

Olga Barlow

Support staff

September 8, 2017 at 13:49

Hello,

Please, provide correct admin panel access.

Regards

#171947 Copied

gewoonbovenaan

Participant

September 11, 2017 at 13:49

Herewith

Please, contact administrator
for this information.

#172124 Copied

Olga Barlow

Support staff

September 11, 2017 at 15:26

Hello,

Check now, please.

Regards

#172134 Copied

gewoonbovenaan

Participant

September 27, 2017 at 11:10

Hi,

can you please check because it does scroll better so u indeed fixed it. But when opening one line for example: https://gyazo.com/9857e98cc2c1c8119af62cb1cf5b423e
and when opening this it doesnt scroll well anymore. https://gyazo.com/2799e028f45b7172aee271f5ce69c30e
https://www.pixia.nl/product-categorie/printmedia/

Any idea why this occurs?

Thanks!

Please, contact administrator
for this information.

#173565 Copied

Olga Barlow

Support staff

September 28, 2017 at 15:37

Hello,

I have checked your site and seems scroll works https://gyazo.com/7a860e432d93000f0f59a5599d1aeac4
Or I missed something?

Regards

#173708 Copied

gewoonbovenaan

Participant

September 29, 2017 at 09:15

Thank, You are right the site does scroll well but the sidebar doesnt scroll down, its stuck untill the page is at the end of scrolling and then suddenly it skips the half of the options.. Thnks!
https://gyazo.com/e42c5e10b8aa83483234fe18777ca22e

#173767 Copied

Olga Barlow

Support staff

October 9, 2017 at 10:43

Hello,

Sorry for such a long delay in answering. We checked your site and see that you removed filter widget from the sidebar. Could you move it back so we’ll be able to fix the problem?

Regards

#174533 Copied

gewoonbovenaan

Participant

October 9, 2017 at 14:18

I didnt remove but it indeed disapeared. what can be happenened?

#174575 Copied

gewoonbovenaan

Participant

October 9, 2017 at 16:11

Strange is that it doesnt show anymore.. also the cart and are white.. maybe its the color that changed?
https://gyazo.com/9db9fca9f615bf1cb74b93a30b65017d
this is the fault i get..
WordPress databasefout: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘%4$s.slug, %3$s.parent, %3$s.taxonomy, COUNT(DISTINCT %1$s.ID) as count FROM %1$’ at line 1]
SELECT %4$s.slug, %3$s.parent, %3$s.taxonomy, COUNT(DISTINCT %1$s.ID) as count FROM %1$s INNER JOIN %2$s ON (%1$s.ID = %2$s.object_id) INNER JOIN %3$s ON (%2$s.term_taxonomy_id = %3$s.term_taxonomy_id) AND %3$s.taxonomy IN (“pa_materiaaltype”,”pa_glansgradatie”,”pa_inkt”,”pa_kleur”,”pa_klevertype”,”pa_merk”,”pa_rolbreedte”,”pa_toepassing”,”pa_verwachte-levensduur”) INNER JOIN %4$s ON (%3$s.term_id = %4$s.term_id) WHERE %1$s.ID IN (“10731″,”10732″,”10733″,”10734″,”10730″,”10728″,”10729″,”10727″,”10725″,”10726″,”10723″,”10724″,”10720″,”10721″,”10710″,”10479″,”10222″,”10224″,”10216″,”10218″,”10220″,”10212″,”10214″,”10206″,”10208″,”10210″,”10202″,”10204″,”10196″,”10198″,”10200″,”10192″,”10194″,”10190″,”10188″,”10184″,”10186″,”10180″,”10182″,”10178″,”10172″,”10176″,”10168″,”10170″,”10164″,”10166″,”10160″,”10162″,”10156″,”10158″,”10150″,”10146″,”10148″,”10142″,”10144″,”10136″,”10138″,”10140″,”10132″,”10134″,”10126″,”10128″,”10130″,”10120″,”10122″,”10124″,”10116″,”10118″,”10110″,”10112″,”10114″,”10104″,”10106″,”10108″,”10100″,”10102″,”10094″,”10096″,”10088″,”10090″,”10092″,”10084″,”10082″,”10080″,”10074″,”10076″,”10078″,”10070″,”10072″,”10068″,”10064″,”10056″,”10058″,”10060″,”10052″,”10054″,”10046″,”10048″,”10050″,”10042″,”10044″,”10038″,”10040″,”10032″,”10034″,”10036″,”10030″,”10026″,”10028″,”10020″,”10024″,”10016″,”10018″,”10012″,”10014″,”10008″,”10010″,”10002″,”10000″,”9998″,”9984″,”9978″,”9980″,”9982″,”9974″,”9976″,”9970″,”9972″,”9964″,”9966″,”9968″,”9960″,”9962″,”9950″,”9952″,”9946″,”9948″,”9942″,”9938″,”9940″,”9926″,”9920″,”9922″,”9924″,”9910″,”9912″,”9914″,”9906″,”9908″,”9904″,”9898″,”9896″,”9894″,”9886″,”9888″,”9890″,”9876″,”9878″,”9868″,”9866″,”9858″,”9856”) GROUP BY slug,taxonomy

SELECT %4$s.slug, %3$s.parent, %3$s.taxonomy, COUNT(DISTINCT %1$s.ID) as count FROM %1$s INNER JOIN %2$s ON (%1$s.ID = %2$s.object_id) INNER JOIN %3$s ON (%2$s.term_taxonomy_id = %3$s.term_taxonomy_id) AND %3$s.taxonomy IN (“pa_materiaaltype”,”pa_glansgradatie”,”pa_inkt”,”pa_kleur”,”pa_klevertype”,”pa_merk”,”pa_rolbreedte”,”pa_toepassing”,”pa_verwachte-levensduur”) INNER JOIN %4$s ON (%3$s.term_id = %4$s.term_id) WHERE %1$s.ID IN (“10731″,”10732″,”10733″,”10734″,”10730″,”10728″,”10729″,”10727″,”10725″,”10726″,”10723″,”10724″,”10720″,”10721″,”10710″,”10479″,”10222″,”10224″,”10216″,”10218″,”10220″,”10212″,”10214″,”10206″,”10208″,”10210″,”10202″,”10204″,”10196″,”10198″,”10200″,”10192″,”10194″,”10190″,”10188″,”10184″,”10186″,”10180″,”10182″,”10178″,”10172″,”10176″,”10168″,”10170″,”10164″,”10166″,”10160″,”10162″,”10156″,”10158″,”10150″,”10146″,”10148″,”10142″,”10144″,”10136″,”10138″,”10140″,”10132″,”10134″,”10126″,”10128″,”10130″,”10120″,”10122″,”10124″,”10116″,”10118″,”10110″,”10112″,”10114″,”10104″,”10106″,”10108″,”10100″,”10102″,”10094″,”10096″,”10088″,”10090″,”10092″,”10084″,”10082″,”10080″,”10074″,”10076″,”10078″,”10070″,”10072″,”10068″,”10064″,”10056″,”10058″,”10060″,”10052″,”10054″,”10046″,”10048″,”10050″,”10042″,”10044″,”10038″,”10040″,”10032″,”10034″,”10036″,”10030″,”10026″,”10028″,”10020″,”10024″,”10016″,”10018″,”10012″,”10014″,”10008″,”10010″,”10002″,”10000″,”9998″,”9984″,”9978″,”9980″,”9982″,”9974″,”9976″,”9970″,”9972″,”9964″,”9966″,”9968″,”9960″,”9962″,”9950″,”9952″,”9946″,”9948″,”9942″,”9938″,”9940″,”9926″,”9920″,”9922″,”9924″,”9910″,”9912″,”9914″,”9906″,”9908″,”9904″,”9898″,”9896″,”9894″,”9886″,”9888″,”9890″,”9876″,”9878″,”9868″,”9866″,”9858″,”9856”) GROUP BY slug,taxonomy

#174599 Copied

gewoonbovenaan

Participant

October 10, 2017 at 08:43

It was a productfilter update error. it crashed with the theme so the author solved it.
Sorry but i didnt know where to start when occuring such problem because i can not read the error.

Thanks.

#174641 Copied

gewoonbovenaan

Participant

October 10, 2017 at 08:58

But the fiter does still not scroll smoothly so that issue remains.

#174645 Copied

Olga Barlow

Support staff

October 10, 2017 at 14:59

Hello,

We made some improvements https://gyazo.com/c4187146efc0f38a5623773027609a1e
Is it ok now?

Regards

#174689 Copied
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