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Can’t start customizing my website XStore Theme

This topic has 4 replies, 2 voices, and was last updated 1 minutes ago ago by Rose Tyler

FPA

Participant

March 6, 2025 at 14:50

Hi,
After following the installation instructions for the XStore theme + Child I try to customize the theme. But when I go to XStore Options, all the tabs I open display the following:
“Assign global sections throughout your website. Check the page structure here. You can create as many as you want using our Static Blocks. Remember how to use static blocks by watching the Video tutorial. ”
– Clicking File structure open an empty page
– Clicking Static Blocks The preview cannot be loaded – Error 404 Not Found The requested URL was not found on this server.
Would you please let me know what I’m missing?
Thanks

#436441 Copied Theme version: 9.4.8

3 Answers

Rose Tyler

Support staff

March 6, 2025 at 15:17

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#436453 Copied

FPA

Participant

March 6, 2025 at 15:42

PM sent

Content is visible for topic creator and
support staff only.

#436461 Copied

Rose Tyler

Support staff

March 6, 2025 at 17:54

Hello,

We appreciate your prompt response.

We’ve added IPs to the Private Content area.

Warm Regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#436480 Copied
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