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Can’t update theme and Xcore in temporary url

This topic has 2 replies, 2 voices, and was last updated 8 months, 4 weeks ago ago by Tony Rodriguez

Paivi

Participant

February 28, 2024 at 06:17

Trying to update – no work out. Error: We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
cURL error 6: Could not resolve host: 8theme.com

Please, contact administrator
for this information.

#385049 Copied Theme version: 9.2.7

1 Answer

Tony Rodriguez

Support staff

February 28, 2024 at 06:48

Hello, @Paivi,

Thank you for contacting us and for using XStore.

Please contact your hosting provider to fix this on server side – https://prnt.sc/wlbTyOvLAenQ

Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#385057 Copied
Tagged: temporary url problem, theme update failure, update issue, woocommerce wordpress themes, woocommerce xcore issue, wordpress technical support, xcore troubleshooting
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