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Can't update Xstore Core to version 3.0.2

This topic has 6 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

veryvivid20

Participant

October 17, 2020 at 16:15

I’ve recently updated my Xstore theme to version 7.0.2 however It won’t allow me to update the Xstore core plugin. I get the following error message…

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Any help would be greatly appreciated..

#255501 Copied Theme version: 7.0.2

5 Answers

Rose Tyler

Support staff

October 17, 2020 at 19:19

Hello,

Thanks for using our theme.
Update the plugin via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , or provide us with temporary wp-admin and FTP access.

Regards

#255532 Copied

veryvivid20

Participant

October 19, 2020 at 09:56

Hello, thank you so much for the quick response… I have provided details for you to access the wp-admin and FTP access, do let me know if you need anything else.

Thank you!

Please contact administrator
for this information.

#255644 Copied

Olga Barlow

Support staff

October 19, 2020 at 10:46

Hello,

It seems that you used nulled version of theme http://prntscr.com/v27bfv
Provide us with the license that you bought for this project to activate theme and update plugin

Regards

#255659 Copied

veryvivid20

Participant

October 19, 2020 at 11:26

Hello, I actually have 2 licenses for 2 different sites, however I can’t remember which code is associated to which site… is there a way of finding out which one is associated to delilahchloe.com as I don’t want to affect the other website? I’ve attached the 2 license keys I have…

Please contact administrator
for this information.

#255665 Copied

Olga Barlow

Support staff

October 19, 2020 at 14:59

Hello,

The second one. Done, check now.

Regards

#255694 Copied
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