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CAPTCHA images dont show - by GoosePT - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Robert Hall

GoosePT

Participant

August 4, 2016 at 02:31

Hello!

My registar captcha images don’t show (broken link). But on Contact page No problem.

After visit contact page, if you try to register, the problem its solved.

Just start append after last update.

Please, contact administrator
for this information.

#135570 Copied

15 Answers

GoosePT

Participant

August 4, 2016 at 02:34

Hi again!

Folder already 777

tnks!

#135571 Copied

Robert Hall

Support staff

August 4, 2016 at 08:28

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#135591 Copied

GoosePT

Participant

August 5, 2016 at 05:11

Credentials sent.

Also, this happens almost all the time. If we go to the next image, the wind changes to correct size.

All images in the site have 1024×768

http://i64.tinypic.com/2e1x344.jpg

Tnks in advance

Please, contact administrator
for this information.

#135702 Copied

Robert Hall

Support staff

August 5, 2016 at 12:28

Hello,

As I see the captcha is working perfect now – http://prntscr.com/c1xdar

The same is with images – http://prntscr.com/c1xe1f

Is your issues solved? Please claer all cache and check it.

Regards,
Robert Hall

#135768 Copied

GoosePT

Participant

August 5, 2016 at 18:09

Hi!

As i said before no problem on the form.

Only in Registration.

And after visit contact page, the issue on the registration (with the gold color captcha) disappear.

All cache clear, also W3 cache clear…. still the same…. Both problems

#135816 Copied

GoosePT

Participant

August 5, 2016 at 18:19

http://prntscr.com/c21nke

http://prntscr.com/c21nke

http://prntscr.com/c21p92

http://prntscr.com/c21nke

Same on Safari, Chrome and Firefox

Tnks!

#135817 Copied

Robert Hall

Support staff

August 6, 2016 at 08:36

Hello,

Please try to disable third-party plugins one by one, some of them caused issue.
After deactivate all plugins the gold captcha works too – http://prntscr.com/c29ihs and products – http://prntscr.com/c29j7c

Regards,
Robert Hall

#135831 Copied

GoosePT

Participant

August 6, 2016 at 16:16

Tnks!

I will do that.

I have in mind that could be “WP Smush”. Its the only one thats interferes with images.

Tnks!

#135869 Copied

Robert Hall

Support staff

August 8, 2016 at 10:43

Hello,

You’re welcome!

Regards,
Robert Hall

#135927 Copied

GoosePT

Participant

August 8, 2016 at 16:33

Hi Rodger!

After some tests, sorry but the problem stills there!

With all plugins on or off stills happening sometimes. Not all the time. And the problem its only with the golden CAPTCHA, every time i go to the contacts us page, the red one its OK.

It was a good ideia to have on Theme Pref. a ON/OFF for Simple Captcha.

At the moment we are preparing a mega adversing action starting on 15th august (web, newspapers, magazines) I really don’t need the attract users to the site and don’t get conversion because they can’t register.

Please, can you help us with this one… As emergency plan you can always remove the Captcha from the mini form and in the form. Better have a little spam users then no sales.

My client called me a few minutes ago asking if theres any problem with the site, because no sales… A said, everything its OK with the site. Ouch!

If i can help you, just let me know. I will give my phone #.

Please, contact administrator
for this information.

#136010 Copied

Robert Hall

Support staff

August 8, 2016 at 17:14

Hello,

I’ve disabled the W3 Total Cache plugin and the gold captcha works perfect. Please check it again.

Regards,
Robert Hall

#136015 Copied

GoosePT

Participant

August 8, 2016 at 17:25

Ok! Tnks!

Will try!

#136017 Copied

Robert Hall

Support staff

August 9, 2016 at 07:00

Hello,

You’re welcome!

Regards,
Robert Hall

#136046 Copied

GoosePT

Participant

August 13, 2016 at 19:00

Hi Rodger,

Same problem even with the W3 off….

I think i will disable the in the child the captcha. It all starts with your last update.

So i don’t think the problem its on the plugins.

Feel free the use the login info you have and try to solve it.

Tanks

#136560 Copied

Robert Hall

Support staff

August 15, 2016 at 11:35

Hello,

I’ve enabled the default Royal Theme and the gold captcha working fine as before. See screenshots:
http://prntscr.com/c5wxom – FireFox
http://prntscr.com/c5wxxj – Chrome
http://prntscr.com/c5wylx – Opera

Maybe this come from browser cache. Try to clear cache there and refresh page via “Ctrl+F5”.

Regards,
Robert Hall

#136608 Copied
Tagged: captcha, images, show, theme, woocommerce, wordpress
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