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Captions on gallery images - by charles32

This topic has 14 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

charles32

Participant

September 27, 2018 at 13:35

Hello,
Thank you for this great theme! I have a problem, can you help me? The captions of my woocommerce image gallery have disappeared … They worked well with the default wordpress theme. How to display captions on gallery images of a woocommerce product page?
thank you so much

#200063 Copied

13 Answers

Rose Tyler

Support staff

September 27, 2018 at 13:46

Hello,

Thanks for contacting us.
Please provide us with your site URL so we can take a closer look.
Also, provide screenshot for better understanding the problem.

Regards

#200064 Copied

charles32

Participant

September 27, 2018 at 16:13

Captions have been filled in for each image, but they are not displayed?
Address of the page send in private content

Please, contact administrator
for this information.

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Rose Tyler

Support staff

September 28, 2018 at 08:16

Hello,

Please provide us with temporary wp-admin and FTP access.

Regards

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charles32

Participant

September 28, 2018 at 14:57

hello, I join you in private content id to connect.
You will be able to see in the only woocommerce product that is created that the captions under the images are not displayed.
Thank you

Please, contact administrator
for this information.

#200174 Copied

Rose Tyler

Support staff

September 28, 2018 at 15:01

Hello,

Please, contact your hosting provider to get FTP access (FTP hostname, FTP username, FTP password).

Regards

#200176 Copied

charles32

Participant

September 28, 2018 at 15:46

Ok in private content

Please, contact administrator
for this information.

#200179 Copied

Rose Tyler

Support staff

September 28, 2018 at 15:52

Hello,

Please clear cache and check now.

Regards

#200180 Copied

charles32

Participant

October 1, 2018 at 07:42

Hello,

I deleted the cache and opened the page in private browsing, but the captions still do not display. On your side, this is displayed correctly?

cordially

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Rose Tyler

Support staff

October 1, 2018 at 07:46

Hello,

Please provide us with examples of how it works with default WC theme – Storefront and doesn’t work with our theme.

Regards

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charles32

Participant

October 1, 2018 at 08:08

It is simply a question of being able to display the caption under the image of the product gallery on the single page product. This is useful for naming gallery images. This is not possible? thank you very much

Please, contact administrator
for this information.

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Rose Tyler

Support staff

October 1, 2018 at 09:47

By default, there is no such possibility.
Which theme was activated on your site on the screenshot? Do you use an additional plugin to show caption?

Regards

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charles32

Participant

October 1, 2018 at 10:41

yes plugin : woo-gallery-captions-master

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Rose Tyler

Support staff

October 1, 2018 at 11:03

Dear @charles32,

I this case, I would recommend you to contact the plugin author.
We are theme support and we are able to help you only with issues related strictly to our theme.
Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope.
Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

Regards

#200251 Copied
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