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Card payment information missing on checkout page

This topic has 5 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Vedad07

Participant

August 15, 2023 at 23:48

Regards,
I am having issues with my payment getaway on the checkout page. As soon as I fill in my payment data, all card details field goes missing. I believe there is some kind of conflict with your theme. Can you check? I can send you testing cards.

This window disappears even when the production mode for payment getaway is on.

Woocommerce doesn’t give any logs about errors, so the only thing that comes to my mind is that there is some kind of a conflict between the theme and payment getaway, maybe some css or ajax issue.

Looking forward to your answer.

Please, contact administrator
for this information.

#364661 Copied Theme version: 9.1.13

4 Answers

Tony Rodriguez

Support staff

August 16, 2023 at 05:58

Hello, @Vedad07,

Thank you for your response.

There is a test that can clarify it the mentioned behavior comes from our theme or from somewhere else:

– Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear).

If the situation is independent of the theme, try to disable all 3rd party plugins to find out if one of them causes the problem.

We would recommend you contact WooCommerce plugin support first – https://wordpress.org/support/plugin/woocommerce/

In case, you get it works with the default WooCommerce theme – Storefront, but it will not work still with our theme – let us know, and we will check the situation more deeply and fix it.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#364672 Copied

Vedad07

Participant

August 16, 2023 at 12:05

Hi team,

Thank you for your response.

I’ve tried with Storefront and the checkout works perfectly in any case. I’ve tried multiple times using multiple test cards and everything went smoothly.

Hence, I think there is an issue with the XStore theme which causes my payment gateway to disappear.

In my previous response, I sent you the temporary access and the test cards which can be used for testing purposes.

I again activated the XStore theme just so you know, but I kept the Storefront, so you can activate it to double-check everything again.

Thank you and looking forward to hearing from you.

Regards,

Vedad

#364702 Copied

Vedad07

Participant

August 16, 2023 at 13:03

Just to notice you. I found the issue, it was the classic layout that was causing the problem for now. I choose a multistep checkout layout and it fixed the issue with payments.

#364708 Copied

Rose Tyler

Support staff

August 16, 2023 at 14:15

Hello, @Vedad07,

Thank you for letting us know.
Have a nice day!

Kind Regards,
8theme team

#364713 Copied
Tagged: checkout page card issue, fix woocommerce checkout error, improve woocommerce checkout process, missing card payment info, secure woocommerce payment solutions, troubleshoot woocommerce checkout, woocommerce wordpress templates
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