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Carousel keeps loading but isn't showing when you are a customer

This topic has 11 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

janel82

Participant

December 18, 2020 at 09:29

Hello
There is an issue when I try accessing the home page as a customer with the customer access rights. At first I can see the whole home page and its carousel (which is the 1st section) after clearing caches but then if I go on another page and come back to the home page , the carousel keeps loading but not showing. I have cleared caches many times. In the web server I’m using from the cpanel, I set the post_max_size to 128M because that was a faulty status previously. The upload_max_file has always been set to 64M. What do you recommend ?

#264720 Copied Theme version: 1.0 WooCommerce version: Version 4.8.0

10 Answers

Rose Tyler

Support staff

December 18, 2020 at 13:10

Hello,

I do not see the problem – https://gyazo.com/a7d879cd5206ced4e1301aa6eaab33ac
What browser do you use? Could provide a video of the problem?
Provide access that you are using to access the site as a customer.

Regards

#264784 Copied

janel82

Participant

December 18, 2020 at 14:53

Please see that link below. I’m using Google Chrome, the issue is the same from safari and firefox. The access you have should be set for the customer view.

Please contact administrator
for this information.

#264821 Copied

Olga Barlow

Support staff

December 18, 2020 at 17:03

Hello,

Could you, please, provide us with WP Dashboard and FTP access? We’ll check the issue in more detail.

Regards

#264861 Copied

janel82

Participant

December 19, 2020 at 17:16

hi please see my answer in private content area.
Kind regards

Please contact administrator
for this information.

#264970 Copied

Olga Barlow

Support staff

December 21, 2020 at 11:25

Hello,

FTP does not work http://prntscr.com/w72mag

Regards

#265126 Copied

janel82

Participant

December 21, 2020 at 11:39

Please can you try again because this is the access I’m using and it’s working.
Please let me know

Please contact administrator
for this information.

#265133 Copied

Olga Barlow

Support staff

December 21, 2020 at 11:46

Hello,

Thank you. Check the slider now.

Regards

#265139 Copied

janel82

Participant

December 21, 2020 at 16:16

So I have tried logging as a customer and the carousel is still having the same behaviour (ongoing loading) when I ‘m trying accessing the home page the 2nd time from any pages of the website. Can you explain to me what you did , so I can understand. Also is there anything I shall try to do on the cpanel php options (see screenshot). Also my host advise me to set a higher value for the memory limit 512M or 768M and max_exectution_time to 600.
What do you advise?

Please contact administrator
for this information.

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janel82

Participant

December 21, 2020 at 21:26

It’s working fine now :D. Please may I ask you what you did.

#265214 Copied

Olga Barlow

Support staff

December 22, 2020 at 16:34

Hello,

We made the fix in the etheme.min.js file. Fix will be included in the next theme update.
So, does fix work for you? Do you still need any help from our side?

Regards

#265340 Copied
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