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Carousel not displaying properly. - by EmilyAlice

This topic has 12 replies, 2 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

EmilyAlice

Participant

May 5, 2014 at 08:21

Hi,

The ‘up-sells’ carousels on products pages and are not displaying properly. At the moment they show 3 images and the 4th image drops onto a line below but is mostly hidden. The arrows don’t work either.

The cross-sell carousels aren’t showing at all.

Can anyone help me solve this?

Thanks in advance!

I’m using Blanco 2.9.2
and Woocommerce 2.1.7
http://www.emily-alice.com

#2661 Copied

11 Answers

Eva Kemp

Support staff

May 5, 2014 at 09:16

Hello,

Could you please provide us with the link where the problem persists and your admin panel credentials.
Also try to update Woocommerce plugin to 2.1.8 version.

Regards,
Eva Kemp.

#2667 Copied

EmilyAlice

Participant

May 5, 2014 at 09:54

Hi Eva,

Thanks for you fast response.

Here is a link https://www.emily-alice.com/product/oxytocin-cufflinks/

I find that if the upsells have only 4 products then they all fit. But if they have more then they drops of the end. I have just updated to Woo 2.1.8 and I’m still experiencing the same problem.

Please, contact administrator
for this information.

#2674 Copied

Eva Kemp

Support staff

May 5, 2014 at 12:13

Hello,

Could we have FTP access too?
Thank you.

Regards,
Eva Kemp.

#2689 Copied

EmilyAlice

Participant

May 5, 2014 at 13:42

Yes, thank you.

Also, I’ve been making some other changes today and they are all working fine except they are not being reflected in the ‘Shop’ page. I have cleared my cache several times. They are working on other pages. Can you help

I’ve changed the social media icons, removed the search bar at the top and made the menu capitalized instead of uppercase. I can’t work out why it’s not showing in the shop page.

Thank you. FTP details below.

Please, contact administrator
for this information.

#2702 Copied

Eva Kemp

Support staff

May 5, 2014 at 15:20

Thank you for the details.
I’ve logged in to FTP account and found no files there. There were only 2 folders: “Maildir” and “logs”. Is the account correct?

Regards,
Eva Kemp.

#2716 Copied

EmilyAlice

Participant

May 13, 2014 at 06:42

Hi Eva,

Sorry about that. I have send some different log in details, could you please try again?

Thanks, I appreciate your help!

Please, contact administrator
for this information.

#3476 Copied

Eva Kemp

Support staff

May 14, 2014 at 18:12

Hello,

Sorry for a delay.
We are unable to connect to your web site. Are there any hosting issues?
Please check it.

Regards,
Eva Kemp.

#3647 Copied

EmilyAlice

Participant

May 15, 2014 at 08:59

Sorry Eva, I was having some hosting issues. It should be fine now.

#3695 Copied

Eva Kemp

Support staff

May 15, 2014 at 16:44

Hello,

As I see you have cloudflare enabled. You should disable it. Then find the line <link href='http://fonts.googleapis.com/css?family=<?php echo $font_src; ?>' rel='stylesheet' type='text/css'/> in file et-styles.php and replace it with <link href='https://fonts.googleapis.com/css?family=<?php echo $font_src; ?>' rel='stylesheet' type='text/css'/>
Clear the cache after that.
Also there are scripts errors because of incorrect configuration of https and that’s causing the issue with products slider. So you need to check it.

Regards,
Eva Kemp.

#3748 Copied

EmilyAlice

Participant

May 16, 2014 at 02:47

Thanks Eva.

I changed that line as you suggested. Do I need to disable Cloudflare permanently or just temporarily?

Can you point me in the direction of how to check the configuration of the https and the script errors? I don’t know where to start trying to solve this.

#3784 Copied

Eva Kemp

Support staff

May 19, 2014 at 09:23

Hello,

Sorry for a long delay.
Cloudflare had to be disabled temporarily only for the changes to make effect.
According to https configuration you should contact your hosting provider as it is beyond of our support scope.

Regards,
Eva Kemp.

#4013 Copied
Tagged: carousel, display, template, troubleshooting, woocommerce, wordpress
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