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Cart and Checkout links don't work - by finleydesign

This topic has 21 replies, 4 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

finleydesign

Participant

July 7, 2015 at 17:10

The Cart button in the header and in the pop up box doesn work, however the cart pages are there and they work fine if you put them directly into the browser

#73748 Copied Theme version: 2.2 WooCommerce version: 2.3.11

20 Answers

Jack Richardson

Support staff

July 8, 2015 at 11:19

Hello,

Have you edited original theme files?
Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#73882 Copied

finleydesign

Participant

July 13, 2015 at 11:41

Logins attached

Please, contact administrator
for this information.

#74811 Copied

Stan Russell

Participant

July 13, 2015 at 14:05

Hello,

we have set your Cart and Checkout pages in Dashboard > Woocommerce > Settings > Checkout > Checkout pages.

Regards,
Stan Russell.

#74841 Copied

finleydesign

Participant

July 14, 2015 at 12:04

Really sorry, not sure why I had missed these, but thank you!

#75084 Copied

Stan Russell

Participant

July 14, 2015 at 12:59

Hello finleydesign,

no problems! We are always happy to be helpful. Have a nice day!

Regards,
Stan Russell.

#75106 Copied

finleydesign

Participant

July 14, 2015 at 13:49

Sorry ignore!

#75125 Copied

finleydesign

Participant

July 14, 2015 at 14:36

Sorry the process doesn’t work though, you can’t order it just freezes regardless of what payment method you choose

#75148 Copied

Eva Kemp

Support staff

July 14, 2015 at 19:16

Hello,

Please ask your host to increase memory_limit value and check the Checkout page after that.

Regards,
Eva Kemp.

#75215 Copied

finleydesign

Participant

July 15, 2015 at 11:14

They have already done that, and it still doesn’t work, its now at 256MB and still freezing at placing the order

#75335 Copied

finleydesign

Participant

July 15, 2015 at 11:32

In addition have gone through all the checks of deactivating all plugins etc Woocommerce, still just hangs on “place order

#75337 Copied

finleydesign

Participant

July 15, 2015 at 11:37

Testinmonials don’t work either now, if you try and add one the page goes blank

#75338 Copied

Eva Kemp

Support staff

July 15, 2015 at 13:05

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Eva Kemp.

#75359 Copied

finleydesign

Participant

July 15, 2015 at 13:08

FTP attached

Please, contact administrator
for this information.

#75362 Copied

finleydesign

Participant

July 15, 2015 at 14:25

Have you done anything to the site, all my settings have now gone, we have lost almost everything from a layout point of view regarding woocommerce

#75382 Copied

Eva Kemp

Support staff

July 15, 2015 at 15:33

Hello,

We haven’t changed anything in your site. Please ask your hosting provider to restore backup of your site and database.

Regards,
Eva Kemp.

#75397 Copied

finleydesign

Participant

July 15, 2015 at 16:04

Ok everything is reset, so we still cant place an order, also we noticed the price filter doesn’t work, the blocks won’t move

#75404 Copied

Jack Richardson

Support staff

July 15, 2015 at 19:00

Hello,

The issue with price filter is caused by one of your plugins. Please disable all 3rd-party plugins and check.
Checkout page is working fine with parent Woopress theme. You need check the customization you made in the child theme.
Please take our apologies but it’s beyond our support scope to investigate clients changes that were made in a child theme as we can’t know what exactly was modified.

Best regards,
Jack Richardson.

#75431 Copied
finleydesign

Participant

July 15, 2015 at 19:25
This is the issue I tend to find with all support, it tends to favour towards pointing the finger anywhere else!

Regarding the Child Theme, its your child theme, the one you supply, the entire content of the child theme contains
```
<?php add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
function theme_enqueue_styles() {
    wp_enqueue_style( 'child-style', get_stylesheet_uri(), array( 'bootstrap', 'parent-style' ) );
}

function auto_featured_image() {
    global $post;
 
    if (!has_post_thumbnail($post->ID)) {
        $attached_image = get_children( "post_parent=$post->ID&post_type=attachment&post_mime_type=image&numberposts=1" );
         
      if ($attached_image) {
              foreach ($attached_image as $attachment_id => $attachment) {
                   set_post_thumbnail($post->ID, $attachment_id);
              }
         }
    }
}
// Use it temporary to generate all featured images
add_action('the_post', 'auto_featured_image');
// Used for new posts
add_action('save_post', 'auto_featured_image');
add_action('draft_to_publish', 'auto_featured_image');
add_action('new_to_publish', 'auto_featured_image');
add_action('pending_to_publish', 'auto_featured_image');
add_action('future_to_publish', 'auto_featured_image');
```
Which adds an image to the category, now how is this possible to stop the basket from working

I have also switched back to standard theme, and get the same issue, have you tested this in chrome/safari etc
#75433 Copied
finleydesign

Participant

July 15, 2015 at 19:37

Sorry I stand corrected there were further files, which I have now deleted, not sure why they were there in the first place!

#75437 Copied

Jack Richardson

Support staff

July 15, 2015 at 20:16

Hello,

Is the issue resolved now?

Best regards,
Jack Richardson.

#75445 Copied
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