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Cart and checkout pages are not working with translatepress plugin

This topic has 21 replies, 4 voices, and was last updated 4 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Plethora
    Plethora
    Participant
    November 13, 2024 at 09:54

    cart and checkout pages are not working with the translate-press plugin. all translations are working fine. but I am unable to visit the cart and checkout page once the plugin translate-press is activated ( unable to visit once the language is changed ). unable to translate the cart and checkout and the pages keep loading and never end.

    #423091 Copied
    20 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2024 at 10:19

    Hello, Plethora,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #423101 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 13, 2024 at 11:33

    please find the details in PVT.

    its urgent. checkout and cart are working fine in English language. only creating issues with secondary language ( Arabic )

    Please contact administrator
    for this information.
    #423126 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2024 at 16:46

    Dear @Plethora,

    We hope this message finds you well.

    Upon reviewing your website, we have confirmed that the TranslatePress plugin is currently active and functioning without any apparent issues on the Cart and Checkout pages. However, to better understand the problem you are encountering, could you kindly provide us with the steps to reproduce the issue?

    Additionally, please let us know if the issue has already been resolved, or if further investigation is required to identify any non-loading pages. If possible, we would appreciate it if you could share screenshots or a video demonstrating the problem.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #423199 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 13, 2024 at 17:28

    Kindly change the language from the menu to Arabic, and add any product in cart and click to cart page. it will not load.

    #423211 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 14, 2024 at 06:32

    as mentioned before it is very urgent.

    #423280 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 14, 2024 at 10:33

    FYI – I keep mentioning it is urgent and needs to be solved ASAP….

    #423342 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2024 at 17:00

    Dear @Plethora,

    We hope this message finds you well.

    We understand your urgency in having the issue resolved as soon as possible. However, as previously requested, we kindly ask that you provide us with screenshots or a video demonstrating how to reproduce the issue. The information you provided regarding switching the language from the menu does not seem applicable, as there is currently no such language switcher available (as shown here: https://prnt.sc/g3mt0Yz6Gs8v).

    In order for us to assist you effectively, we would greatly appreciate it if you could provide the correct steps or additional details to help us investigate the issue further.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #423456 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 19, 2024 at 10:40

    please find the video attached. also, there was a serious spike in CPU and memory while running this test.

    Files is visible for topic creator and
    support staff only.
    #424133 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2024 at 16:34

    Dear @Plethora,

    We hope this message finds you well.

    Upon visiting your website, we noticed that the header menu does not provide an option to select a different language, as shown in this screenshot: https://prnt.sc/e6mrDE72MXSs. Additionally, manually appending the language postfix to the URL does not activate the corresponding language version of the website.

    In your video, the URL starts with “yourwebsite.com/ar/”, indicating the Arabic version of the site. However, when we access the website, it opens without the “/ar/” postfix, as demonstrated in the screenshot. Furthermore, the menu item shown in your video does not offer any options to switch to the Arabic language.

    We would appreciate your assistance in resolving this issue.

    Best regards,
    Jack Richardson
    8Theme Team

    #424237 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 20, 2024 at 06:41

    Yes, because the website is functional and running, I can not keep it active unless we need to test it or the issue is resolved.

    please check now, plugin is activated.

    #424289 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2024 at 15:16

    Dear @Plethora,

    I hope this message finds you well.

    1. We have reviewed your website and were unable to locate the option to change the language.
    2. We also attempted to log in and activate the plugin on your behalf, but it appears that the access credentials you previously provided are no longer valid.
    3. Therefore, we kindly request that you activate the plugin and provide us with the correct access credentials if you still require our support. Without proper access, we will be unable to assist in resolving the issue.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    #424395 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 21, 2024 at 19:21

    Yes, the plugin was deactivated due to your late response. As mentioned before, we can not keep it active because of customer experience.

    please find access in private, and activate the plugin for test.

    Please contact administrator
    for this information.
    #424629 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 22, 2024 at 07:30

    your prompt support will be appreciated.

    #424682 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2024 at 15:50

    Dear @Plethora,

    We hope this message finds you well.

    After reviewing the issue, we can confirm that the loading speed of the checkout page in another language is indeed slower than expected. Since your website is currently live, we strongly recommend creating a staging environment for testing purposes. This will allow us to conduct thorough tests with alternative themes and explore potential solutions without affecting your live site.

    To set up a staging website, please reach out to your hosting provider and request assistance with this process. Once the staging site is ready, kindly share the WordPress admin access with us. This will enable us to investigate and address the issue without any risk to your live website.

    Thank you for your understanding and cooperation. Should you have any questions or require further clarification, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #424748 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 22, 2024 at 18:53

    I appreciate your support. please check PVT.

    Please contact administrator
    for this information.
    #424780 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2024 at 08:08

    Dear @Plethora,

    Thank you for informing us. Of course, we can proceed as you suggested. Please feel free to write here whenever it is convenient for you.

    Best regards,
    The 8Theme Team

    #424885 Copied
    Avatar: Plethora
    Plethora
    Participant
    November 27, 2024 at 09:59

    Please let me know If you can do something.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #425438 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 28, 2024 at 15:47

    Hello @Plethora,

    We hope this message finds you well.

    Our support team is here to assist you with resolving bugs or issues. However, based on your recent request, it appears that you may require a custom review of your website’s configuration.

    If this is the case, we kindly suggest the following options:

    1. Create a Staging Environment: As previously recommended, setting up a staging environment would allow us to review your website’s settings and configurations in a controlled space.

    2. Submit a Custom Request: Alternatively, you can submit a request for a detailed analysis and tailored solutions via the following link: https://prnt.sc/ymbemnDweR1y. Please note that this type of analysis falls outside the scope of our basic support services.

    We hope this helps clarify the next steps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Support Team

    #425721 Copied
    Avatar: Plethora
    Plethora
    Participant
    December 6, 2024 at 07:59

    I found the issue it was a conflict with a plugin ( Cities Shipping Zones for WooCommerce ) By Condless. I deactivated the plugin and translate-press is working fine now.

    #426636 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 6, 2024 at 08:00

    Dear Plethora,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #426637 Copied
  • Viewing 21 results - 1 through 21 (of 21 total)

The issue related to '‘cart and checkout pages are not working with translatepress plugin’' has been successfully resolved, and the topic is now closed for further responses

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