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Cart/Checkout is not visible when navigating from side drawer.

This topic has 10 replies, 3 voices, and was last updated 3 weeks, 1 days ago ago by Luca Rossi

Rokas

Participant

January 3, 2025 at 12:43

We have an issue with the theme. When we add an item to the cart everything is fine and the item is visible in the side drawer:

However, when we press on the “View basket” or “Checkout” button in that drawer, it opens the same page that says the cart is empty:

What could be the issue and how to solve it?

#429452 Copied Theme version: 9.4.6 WooCommerce version: 9.5.1

9 Answers

Tony Rodriguez

Support staff

January 3, 2025 at 12:54

Hello, @Rokas,

Thank you so much for purchasing our theme and contacting our support center.

Kindly navigate to XStore > Theme Options > Speed Optimization > Always load “wc-cart-fragments” > Off. Clear cache and check the result.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#429453 Copied

Rokas

Participant

January 7, 2025 at 13:40

Thank you! It has fixed the problem.
However, another issue with the cart and checkout exists after those changes:

1. I add item A into the basket and press the “View basket” button on the side drawer.
2. I go back to the shop, remove item A from the basket via the side drawer and add item B to the cart. I press the “View basket” button again and I see item A instead of item B.
3. If I go forward to checkout or back to the shop, then I see item B in the cart as it should be.

To sum up, the side drawer cart and checkout always show the correct cart. However, the cart page shows the previous cart if it was modified at any point.

Any suggestions?

#429768 Copied

Tony Rodriguez

Support staff

January 7, 2025 at 14:06

Hello, @Rokas,

Thank you for your response.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service or https://fex.net/ and provide us with the link.

2/ In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#429770 Copied

Rokas

Participant

January 7, 2025 at 16:08

Hello,

Thank you for your quick response.
Added the required data to the private content area.

Please contact administrator
for this information.

#429785 Copied

Tony Rodriguez

Support staff

January 8, 2025 at 06:43

Hello, @Rokas,

Thank you for providing the video demonstrating the issue, as well as access to your site’s WordPress admin panel.

We are pleased to inform you that the issue has been resolved. Kindly review your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution process, we have deactivated the cache plugin on your site. Additionally, we have recorded a video for your reference, which you can access via the link provided in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#429817 Copied

Rokas

Participant

January 11, 2025 at 17:49

Hello,

Thank you!
Unfortunately, there are still issues regarding the cart and checkout.
We have added another video with unexpected behaviour.

Regards,
Rokas

Please contact administrator
for this information.

#430247 Copied

Tony Rodriguez

Support staff

January 13, 2025 at 06:19

Hello, @Rokas,

Thank you for your response.

We have thoroughly reviewed your website and did not encounter any issues. Both the cart and checkout pages appear to be functioning correctly.

To assist you further, we have recorded a video for your reference. You can find the video in the private content area.

If the issue persists, we kindly recommend disabling the CDN or server cache on your website and testing it again using a different browser.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#430304 Copied

Rokas

Participant

January 13, 2025 at 09:38

Hello,

Yes, it works as expected for some reason while you are logged in to WP and that WP bar is visible on top of the website.
However, try opening it via the incognito window and you should see the issue. We are receiving a lot of complaints from our buyers and there have been no orders since we started using your theme.

Regards,
Rokas

#430335 Copied

Luca Rossi

Support staff

January 13, 2025 at 11:17

Dear @Rokas,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

If the issue continues, we suggest switching to the Parent Theme if you are currently using the Child Theme on your site. After clearing the cache, please test again. Additionally, we recommend performing the same test using the default WooCommerce theme, Storefront, as the issue might be related to custom code in your Child Theme.

Please let us know the results of these tests so we can assist you further.

Best regards,
The 8Theme Team

#430355 Copied
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