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Cart Checkout Progress is visible on Virtual product

This topic has 3 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by Luca Rossi

Alessandro

Participant

April 11, 2025 at 11:14

Hi,
if I only buy a gift card (virtual product) there is no way to hide the checkout progress bar for free shipping (which logically should be hidden automatically, otherwise it generates an ambiguous message in the customer).

Best Regards

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2 Answers

Jack Richardson

Support staff

April 11, 2025 at 15:01

Hello, Alessandro

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Luca Rossi

Support staff

April 13, 2025 at 17:14

Dear @Alessandro,

Thank you for reaching out.

Please note that excluding specific products from the cart checkout progress bar amount would require several custom code modifications. You may use the following hook to implement your customizations:

et_progress_bar_amount

If you need more comprehensive assistance, we would be happy to offer our professional optimization services. To request this, please submit a request through our Customization Panel at: https://www.8theme.com/account/#etheme_customization_panel. Kindly be advised that customization services may incur additional charges.

We appreciate your understanding.

Best regards,
The 8Theme Team

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