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Cart doesn’t pop up/appear on desktop but does on mobile

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

michaelmilauskas

Participant

August 29, 2023 at 20:43

Hi,

I tried purchasing a product on my website (we’er still in test mode), but when I click the Add To Cart button on a desktop browser (using Firefox on Mac) nothing happens. I also tried a purchase on my iphone and the Cart DID appear, allowing me to complete my transaction. What can I do to get the cart to appear when I click Add To Cart on a desktop browser?

Also, I don’t see a cart icon in the navigation. How can I add one so that it’s visible to the user all the time? Thanks!

The store is password protected. Please use password: proprp

#366064 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

5 Answers

Tony Rodriguez

Support staff

August 30, 2023 at 06:37

Hello, @michaelmilauskas,

Thank you for using our theme and for contacting us.

1. If you wish to enable the ‘Product Added Notification’ feature on the desktop version of the site, kindly follow these steps:

1. Go to XStore.
2. Select ‘Theme Options’.
3. Proceed to ‘woocommerce’.
4. Choose ‘Shop’.
5. Click on ‘Shop page layout’.
6. Scroll down to find ‘Product Added Notification’.
7. Select options according to your preference.
8. Click ‘Publish’ to save changes.

For your convenience, we have provided an image for reference. You can view it here:
https://postimg.cc/D8nCWMsm

2. If you wish to incorporate a Cart in the header for desktop view, kindly follow these steps:

1. Navigate to XStore.
2. Select Theme Options.
3. Proceed to Header Builder.
4. Add the Cart widget in the desktop header.
5. Configure the cart widget settings according to your requirements and publish it.

For further clarification, please refer to the attached image.
https://postimg.cc/H8jfFv2p

We trust that this solution will effectively address your concern.

Best Regards,
Team 8Theme

#366081 Copied

michaelmilauskas

Participant

August 30, 2023 at 21:15

Thanks for your help on this. I got the added to cart popup to work but on the cart icon in the header I am stuck. I don’t see how to add the cart icon to the connection block.

In addition, I see that I have a duplicate connection block in the middle header, but I cannot delete it. I keep clicking its trash can icon, but it doesn’t disappear. Can you tell me how to get rid of it? Here’s a link to a screenshot for more information: https://medibiogenix.com/header-problems.jpg

#366183 Copied

Tony Rodriguez

Support staff

August 31, 2023 at 06:44

Hello, @michaelmilauskas,

Thank you for your response.

I don’t see how to add the cart icon to the connection block.

1. We are pleased to inform you that we have prepared a video tutorial for you on our test site. We kindly request you to watch it and follow the steps demonstrated in the video.

https://www.veed.io/view/8606b19c-ff99-4a9a-89f4-4a59996353ae?sharingWidget=true&panel=share

2. To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lost settings of elements, just need to set elements to the desired positions after the reset.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#366207 Copied

michaelmilauskas

Participant

September 1, 2023 at 01:42

Hi Tony,

Thank you VERY much! That solved the problem. I appreciate the great support!

#366310 Copied

Tony Rodriguez

Support staff

September 1, 2023 at 05:10

Hello, @michaelmilauskas,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

#366314 Copied
Tagged: cart issue, desktop vs mobile, woocommerce themes, wordpress troubleshooting
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Cart doesn’t pop up/appear on desktop but does on mobile

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