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Cart empty message displays after adding item to cart using mobile device only ( iphone 14)

This topic has 2 replies, 2 voices, and was last updated 3 hours, 54 minutes ago ago by Rose Tyler

Naeem

Participant

November 14, 2024 at 12:43

Hello, we have 2 issues on mobile devices only.

1. Add any product to cart and ” your shopping cart empty ” message appears .

2. Can not remove items from cart on checkout page.

#423378 Copied

1 Answer

Rose Tyler

Support staff

November 14, 2024 at 14:13

Hello, Naeem,

Thank you for reaching out to us.

1/ Could you please record videos of problems?
Upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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