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Cart icon and widget problem. Urgent problem

This topic has 12 replies, 2 voices, and was last updated 1 years, 9 months ago ago by EduardMihai

EduardMihai

Participant

February 28, 2023 at 10:24

Hello,

Try to enter fsm.ro/magazin/ add some products and after you change the page, the products will no longer appear in the basket. How can we solve this problem?

I tried to disable all the plugins and the problem is not from here or from the cache, our developer told me that it is possible to be from the theme. Can you take a look?

Product added and look ok: https://prnt.sc/yxOdo38dFNhT
After i change page to homepage, products dissapear: https://prnt.sc/dw5EtQPnllFZ

Thank you!

Please, contact administrator
for this information.

#348291 Copied Theme version: 9.0.4 WooCommerce version: 7.4.0

11 Answers

Rose Tyler

Support staff

February 28, 2023 at 13:20

Hello, EduardMihai,

Were custom changes done in theme files?
Please provide FTP access, not to cpanel. To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#348312 Copied

EduardMihai

Participant

February 28, 2023 at 13:32

Hello,

Thanks, i provide to you FTP acces.

I wait for answer.

Thanks!

Please contact administrator
for this information.

#348316 Copied
Rose Tyler

Support staff

February 28, 2023 at 14:04
Hello, EduardMihai,

We can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please try to connect to FTP using FileZilla by yourself.
What FTP port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team
#348323 Copied
EduardMihai

Participant

February 28, 2023 at 15:51

Here are right details.

Please contact administrator
for this information.

#348355 Copied

Rose Tyler

Support staff

February 28, 2023 at 16:12

Hello, EduardMihai,

Thank you for the reply.
We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

Kind Regards,
8theme team

#348361 Copied

EduardMihai

Participant

February 28, 2023 at 16:23

Thanks,

And another bug is this:

https://prnt.sc/AN29xZqnXSVf

Thanks!

#348363 Copied

Rose Tyler

Support staff

February 28, 2023 at 17:15

Hello, EduardMihai,

We kindly request that you disable any CDN and server cache, as well as any other type of additional cache you may have in place, as we are unable to view our changes in the files.

Kind Regards,
8theme team

#348377 Copied

EduardMihai

Participant

February 28, 2023 at 17:41

Thank you.

We don’t have a CDN, but we disabled Varnish Cache on the server.

I am waiting for a reply with love.

#348383 Copied

EduardMihai

Participant

March 1, 2023 at 10:25

Any news? We need to activate Varnish Cache. Thanks!

#348453 Copied

Rose Tyler

Support staff

March 1, 2023 at 14:15

Hello, EduardMihai,

We are currently working on the site at the same time as you, and this is causing us some difficulties. Please complete your work and let us know when you are finished so that we can continue.

Have you or someone else made any speed improvements to the site through the customization of files? We see the following:
1/ WooCommerce library is not connected – cart-fragments.min.js , and can’t be connected in any way.
2/ even if its code is added to the theme files, it turns out that there is a cache for wc_cart_fragments and they just don’t change, it is done somewhere globally and quite seriously because you can’t change it from the theme side.

We are waiting for your reply.

Kind Regards,
8theme team

#348488 Copied

EduardMihai

Participant

March 1, 2023 at 14:49

Yes,

/** Disable Ajax Call from WooCommerce */
function sert_dequeue_woocommerce_cart_fragments() {
wp_dequeue_script(‘wc-cart-fragments’);
}

add_action( ‘wp_enqueue_scripts’, ‘sert_dequeue_woocommerce_cart_fragments’, PHP_INT_MAX);

I find this in functions.php.

Thank you!

#348489 Copied
Tagged: cart, icon, problem, urgent, widget, woocommerce, wordpress
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Cart icon and widget problem. Urgent problem

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