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Cart is not showing products after the update?

This topic has 8 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Luca Rossi

Nicolo

Participant

December 21, 2024 at 13:16

Hi

After updating the theme the cart page is currently not showing the products.

Please have a look at the video for illustration:

https://imgur.com/a/15LcyD0

Added the credentials in private area in case you need to look into it further.

Im currenlty using the xstore builder for the cart page.

Please, contact administrator
for this information.

#428274 Copied Theme version: 9.4.6

7 Answers

Tony Rodriguez

Support staff

December 21, 2024 at 14:15

Hello, @Nicolo,

Thank you for reaching out to us with your concern.

1/ Please navigate to XStore > Theme Options > WooCommerce > Cart/Checkout Layout > and set it to ‘Off’ and check again.

2/ If the issue persist, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#428279 Copied

Nicolo

Participant

December 21, 2024 at 14:59

Thanks for this troubleshooting guide!

I started with the first step:
1/ Please navigate to XStore > Theme Options > WooCommerce > Cart/Checkout Layout > and set it to ‘Off’ and check again.

Looks like there is an issue with the theme editor itself.

Its stuck on load? i added a video to illustrate what happened.

Feel free to log in and try it out yourself!

How can we fix this issue permanently, as the cart/checkout is crucial.

Files is visible for topic creator and
support staff only.

#428285 Copied

Tony Rodriguez

Support staff

December 23, 2024 at 09:15

Hello, @Nicolo,

Sorry for the delay in responding, as it was due to the weekend.

We have temporarily activated the XStore parent theme on your website and found that the Cart Page & Checkout page functions correctly on all devices without any issues. This confirms that the problem is caused by custom code modifications within your child theme.

To resolve this issue, we kindly recommend reviewing the additional code customizations in your child theme and consulting your website developer to address and fix the problem.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#428384 Copied

Nicolo

Participant

December 23, 2024 at 14:06

Thank you for assisting with the troubleshooting.

To clarify, the only developers who have worked on the child theme are from your paid customizations service—specifically, your development team.

We collaborated on a project to design subscription elements for tea products, enabling them to be added as subscription items.

Here’s an example product link for reference: https://elmate.no/produkt/yaguar-wild-energy-mate-tea/

#428427 Copied
Luca Rossi

Support staff

December 24, 2024 at 06:09
Dear Nicolo,

We hope this message finds you well.

We kindly request your assistance in locating and removing the following custom CSS code:

/* Subscription tables - hide wishlist added px space issue */ .woocommerce table.wishlist_table tr:last-child, table tr:last-child { display: none; }

After thorough verification, we can confirm that this code originates from your side and not from our developers.

Thank you for your attention to this matter. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team
#428509 Copied
Nicolo

Participant

December 25, 2024 at 18:53

Great!

Thanks for this, we fixed it now.

Regards

#428737 Copied

Luca Rossi

Support staff

December 26, 2024 at 04:45

If you need anything else, please let us know.

Best regards,
The 8Theme Team

#428760 Copied
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Cart is not showing products after the update?

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