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Cart is not showing products after the update?

This topic has 3 replies, 2 voices, and was last updated 1 hours, 26 minutes ago ago by Nicolo

Nicolo

Participant

December 21, 2024 at 13:16

Hi

After updating the theme the cart page is currently not showing the products.

Please have a look at the video for illustration:

https://imgur.com/a/15LcyD0

Added the credentials in private area in case you need to look into it further.

Im currenlty using the xstore builder for the cart page.

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#428274 Copied Theme version: 9.4.6

2 Answers

Tony Rodriguez

Support staff

December 21, 2024 at 14:15

Hello, @Nicolo,

Thank you for reaching out to us with your concern.

1/ Please navigate to XStore > Theme Options > WooCommerce > Cart/Checkout Layout > and set it to ‘Off’ and check again.

2/ If the issue persist, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#428279 Copied

Nicolo

Participant

December 21, 2024 at 14:59

Thanks for this troubleshooting guide!

I started with the first step:
1/ Please navigate to XStore > Theme Options > WooCommerce > Cart/Checkout Layout > and set it to ‘Off’ and check again.

Looks like there is an issue with the theme editor itself.

Its stuck on load? i added a video to illustrate what happened.

Feel free to log in and try it out yourself!

How can we fix this issue permanently, as the cart/checkout is crucial.

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support staff only.

#428285 Copied
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