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Cart issue!? - by stavthomas - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

stavthomas

Participant

September 26, 2014 at 08:56

Hello Team,
I have a problem with the Cart section on the page.
I am using a link to get from a picture straight to the card e.g. http://www.(myurl).de/?add-to-cart=15357

1. when I am login it puts the product straight to my cart
2. If I am not loged in it sayd Cart is empty?

Hope for help.
I have added access below.

Please, contact administrator
for this information.

#17106 Copied

13 Answers

Olga Barlow

Support staff

September 26, 2014 at 14:02

Hello,

Check now, please.

Regards,
Olga Barlow

#17178 Copied

stavthomas

Participant

September 26, 2014 at 14:19

Hallo Olga,
thank you. Kind off. The package prize is going directly into the cart but it reloads straightt away the ‘home’ page.
It would be great it it goes after the click straight to the cart page
best and many thx

#17181 Copied

Eva Kemp

Support staff

September 26, 2014 at 17:34

Hello,

Could you please describe the issue with more details? If possible please show a screenshot.

Thank you.
Regards,
Eva Kemp.

#17213 Copied

stavthomas

Participant

September 26, 2014 at 17:55

Hi,
yes, after you click on one product, in this case the box: http://diepferdebox.de/box/
at the bottom it says ‘jetzt entdecken’ that’s the buy now button. Its just adding the product to the cart but not going straight to the cart.

if you compare it to my other theme for example:
http://www.placevel.de/city/

it goes straight to the cart if you click on ‘jetzt entdecken’ at the bottom.

bst
Stavros

#17223 Copied

Eva Kemp

Support staff

September 26, 2014 at 20:28

Hello,

Thank you for the explanation.
You can enable that option in Woocommerce > Settings > Products tab, tick “Redirect to the cart page after successful addition” near “Add to Cart” field.

Regards,
Eva Kemp.

#17245 Copied

stavthomas

Participant

September 26, 2014 at 20:54

Hi Eva I did and it works – but only on chrome.( for this big thx)
Somehow it does not work on firefox and safari ?!. It says card empty all the time after hitting the button.

Stav

#17250 Copied

Eva Kemp

Support staff

September 26, 2014 at 22:00

Hello,

I’ve checked the Cart page in Firefox browser and it’s working fine.
Try to clear browser cache and check again.

Thank you.

Regards,
Eva Kemp.

#17257 Copied

stavthomas

Participant

October 27, 2014 at 10:41

Hi Eva,
sorry for the late reply.
Unfortunately it’s still there. I have tried on many different browsers.
Perhaps it;s just a small thing but I would be very grateful if you can double check it.

best
Stavros

#21782 Copied

Eva Kemp

Support staff

October 27, 2014 at 12:30

Hello,

As I see you’re using old theme version. Please update it to 1.3 version. It must fix the problem.

Thank you.
Regards,
Eva Kemp.

#21803 Copied

stavthomas

Participant

October 27, 2014 at 13:43

Hi Eva thank you.
the issue is still there. When I click on the individual boxes: http://diepferdebox.de/box/
it shows me that the cart is empty.
If I go however straight through the domain http://diepferdebox.de/cart it shows me the products that I can ad easily to my cart.

Stav

#21814 Copied

Eva Kemp

Support staff

October 27, 2014 at 18:27

Hello,

You have a lot of Royal themes in Appearance > Themes.
How did you update it?

Please provide us with the correct FTP credentials in Private Content.
Thank you.

Regards,
Eva Kemp.

#21920 Copied

stavthomas

Participant

October 27, 2014 at 18:32

done, big thx

Please, contact administrator
for this information.

#21923 Copied

Eva Kemp

Support staff

October 29, 2014 at 09:24

Hello,

In your Price boxes button links http://www.diepferdebox.de/?add-to-cart=15355 contain www and your site is without it. We’ve removed it for the first product and the issue has been resolved.
Please change the links for “Add to cart” button without www.

Thank you.
Regards,
Eva Kemp.

#22199 Copied
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