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Cart issue - by makour - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson

makour

Participant

June 25, 2015 at 09:58

Hello

I have this problem

1. A non user registered adds some products in the basket, when he submits VIEW CART or PROCEED,
all the products disapeared from cart module and from cart anyway!

2. I have the latest updated theme and in woocommerce Overrides shows this

legenda/woocommerce/myaccount/my-orders.php version 2.2.0 is out of date. The core version is 2.3.10,

Can u help please?

Please, contact administrator
for this information.

#71525 Copied Theme version: Version 2.7 WooCommerce version: WooThemes – 2.3.11

8 Answers

Robert Hall

Support staff

June 25, 2015 at 10:09

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#71530 Copied

makour

Participant

June 25, 2015 at 10:40

Hello again

Please, contact administrator
for this information.

#71533 Copied

Robert Hall

Support staff

June 25, 2015 at 11:19

Hello,

As I see you’re using old Legenda theme (2.7). The latest version is 2.7.1. Please update.
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Also before update theme remove WooCommerce forder in wp-content/themes/legenda/ folder.
Don’t forget to make backup site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#71541 Copied

makour

Participant

June 26, 2015 at 10:05

hello again

I updated the theme and and i m still facing the same problem!!!

Please can u help?

Please, contact administrator
for this information.

#71795 Copied

Jack Richardson

Support staff

June 26, 2015 at 11:46

Hello,

Please provide us with correct WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

#71824 Copied

makour

Participant

June 26, 2015 at 13:42

Hello Jack

Please, contact administrator
for this information.

#71858 Copied

makour

Participant

June 26, 2015 at 14:13

Hello Jack pt2

Please, contact administrator
for this information.

#71864 Copied

Jack Richardson

Support staff

June 26, 2015 at 19:11

Hello,

As I see your cart is working fine now, please see the screenshot http://storage4.static.itmages.com/i/15/0626/h_1435341837_4376912_fd39c0a852.png
Please check it from your side.
Regarding the outdated file legenda/woocommerce/myaccount/my-orders.php you can hide this message, it doesn’t affect your site at all.

Best regards,
Jack Richardson.

#71925 Copied
Tagged: cart, issue, solve, template, woocommerce, wordpress
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