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Cart menu doesnt show items when clicked

This topic has 4 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Jordan

Participant

June 7, 2023 at 12:45

Hello,

We have an issue with cart menu from elementor when you add a product you can see it in the menu cart but after you change a page when you click the cart menu doesnt show any products. I tested with another theme and doesnt have that issue.

Please assist.

#358833 Copied Theme version: 9.1.6

3 Answers

Rose Tyler

Support staff

June 7, 2023 at 13:32

Hello Jordan,

Thank you for contacting us and for using XStore.

Did you test how it works with the default WooCommerce theme – Storefront?
Please do this test and let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#358845 Copied

Jordan

Participant

June 12, 2023 at 19:25

It worked without any issue.

#359243 Copied

Rose Tyler

Support staff

June 13, 2023 at 07:29

Hello Jordan,

Thank you for your response.

In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

If this doesn’t help, please provide us with temporary wp-admin and FTP access. We will check the situation more deeply.

Kind Regards,
8theme team

#359268 Copied
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